Please note, you need to submit your application before 11:59 p.m. on the date prior to the close date listed.

Thank you for your interest in this position. Please note the following important tips for applying.

• All portions of the application must be completed in detail. Work history, applicable education, and answers to the supplemental questions are all required. Applications missing any one of these sections will be rejected as incomplete. Referral to a resume is not acceptable.
• Set aside some time to complete your application. The system is unable to save applications that are in progress, and once you have submitted the application you cannot reapply.
• We strongly recommend that you review all the information on your application for accuracy. Once an application is submitted, you will be unable to edit it.
• Submitted applications are not viewable. If you would like to keep a record of what you will be submitting, we suggest you type your responses to the questions in a Word document, then copy and paste the answers into the application then save the Word document. Typing questions in Word will also minimize typing/grammatical errors since this is not an option in the system.

NOTE: If you are a current employee, you MUST apply via the Career worklet in Workday and not through this site. If you submit an application on this site, it cannot be processed.
IT Customer Support Analyst (REPOST)
Open Date: 07/28/25
Close Date: 08/11/25
Salary: $99,582.00 per year
Job Type: Regular
Location: Valley View Campus, 1001 S. Valley View Blvd., Las Vegas
For any questions regarding this announcement, please contact LVVWD Recruitment at recruitment@lvvwd.com.
FILING DEADLINE: The first 100 applications submitted ON or BEFORE 11:59pm, Sunday, August 10th, 2025. WHICHEVER COMES FIRST.
HOURS OF WORK: 4/10’s, 7am - 6pm, Mon-Thurs
The ideal candidate will possess technical expertise and interpersonal skills, enabling them to effectively engage with employees, customers, and team members with varying levels of IT understanding. They should have experience working on an enterprise IT support team, particularly with a focus on service desk, software procurement and deployment, and level 1 and level 2 IT-related issues.
This individual should demonstrate strong troubleshooting abilities for basic and mid-level issues while maintaining the capability to see the big picture, connect the dots, and align IT solutions with organizational goals.
INTRODUCTION: Human Resources will screen applications and supplemental questionnaires. Candidates possessing the strongest skills and experience for this position will be forwarded to the hiring department for further evaluation and to determine who will be invited to the formal interview process. The candidate hired will be required to pass a drug screening, background check and may be required to pass a job-related physical evaluation.

DESIRED MINIMUM QUALIFICATIONS

Knowledge of:
Principles, practices and techniques of change control including testing, documentation and implementation; the Systems Development Life Cycle; standard systems design principles and development methodologies; operating system capabilities and constraints applicable to the District’s information technology environment; standard network architecture and design concepts, including topologies, protocols, configuration and connectivity testing/troubleshooting issues as they apply to assigned responsibilities; basic project management methods and techniques; configuration management software and applicable scripting languages; methods and techniques for troubleshooting hardware and software; commonly used business management software packages; principles and practices of sound business communication; customer service practices and etiquette; safe work practices and District safety policies applicable to the work.
Ability to:
Analyze and define problems and apply sound technology and business management processes to recommend technology solutions to meet desktop customers’ operational, productivity and service delivery needs; read, understand, interpret, explain and apply business and technical information clearly and effectively; use standard configuration management software and scripting/programming tools to develop deployment packages for assigned software; diagnose, troubleshoot and resolve complex customer support issues involving software, communication and interoperating problems; establish priorities and balance responsibilities for multiple activities to ensure timely, high-quality results; communicate clearly and effectively, both orally and in writing; prepare clear, concise and accurate reports, documentation and other written materials; exercise sound independent judgment within general guidelines; keep technical skills current to meet continuing work responsibilities; use tact and diplomacy when dealing with sensitive, complex and/or confidential issues; establish and maintain highly effective customer-focused working relationships with customers, other Information Technology staff, vendors and others encountered in the course of work.
Training and Experience:
A typical way of obtaining the knowledges, skills and abilities outlined above is graduation from a college or university with major coursework in information systems, computer science, mathematics or a closely related field; and three years of responsible information technology experience; or an equivalent combination of training and experience. Progressively responsible IT hardware and software support experience may be substituted for a portion of the required education.
Certificates; Licenses; Special Requirements:
A valid Nevada driver’s license and ability to maintain insurability under the District’s Vehicle Insurance Policy.

Under general supervision, provides customer support for the resolution of complex desktop application operational and use issues; assists users in analyzing and identifying technology solutions to meet business requirements in areas of assigned responsibility; conducts analyses, tests, writes documentation and implements deployment packages for new applications and software upgrades and packages; and performs related duties as assigned.