A well known client in Columbia, SC is looking to add a Customer Support Specialist to their IT Team. This position consists of installing, configuring, troubleshooting, and maintaining simple to moderately complex customer hardware and software. You will also troubleshoot common

To be successful in this position, the applicant must have the following:

• Logs into phones following the written schedule to ensure 100% coverage
• Checks and responds to Helpdesk emails at least 4 times an hour
• Ensures that 90% of calls have a first contact resolution
• Contacts users within 15 minutes of receiving a ticked
• Closes assigned tickets within 72 hours
• Ensures that 100% of work completed is thoroughly documented in Service Manager
• Creates tickets for technicians on issues that need to be escalated
• Creates and closes tickets for issues already resolved
• Images computers at least 1 day a week
• Communicates with team members and supervisor daily
• Assists other IT services personnel with various technical issues
• Create Reports
• Manage setup, transfers and removal of equipment
• Signs out and returns equipment to inventory area as needed
• Updates inventory database each time equipment is added, relocated or removed

Preferred Qualifications:
High School Diploma and Relevant Experience
An associate or a bachelor’s degree in a related field may be substituted for relevant experience
Customer Service Experience preferred

staffing

Job Type: Full-time
Pay: $17.00 per hour
Expected hours: 37.5 per week

Benefits:

• On-the-job training

Application Question(s):

• This position is a temp to hire position paying $17 per hour, with 37.5 hours weekly, are you comfortable moving forward knowing that?

Education:

• High school or equivalent (Required)

Experience:

• Customer support: 1 year (Required)
• Customer service: 1 year (Required)
• Help desk: 1 year (Preferred)

Work Location: In perso

Please refer the Job description for details