IT Customer Support Specialist, PRN, Days at Huntsville Hospital Health System

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Full Time

Start Date

Immediate

Expiry Date

18 Mar, 26

Salary

0.0

Posted On

18 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Basic Computer Knowledge, Operating System Knowledge, Networked Environment Knowledge, Critical Thinking, Analysis Skills, Microsoft Office, Keyboarding Skills, Technical Support, Troubleshooting, Help Desk Operations, Service Request Management, Remote Control Tools, Event Ticket Management, Supply Management, Report Handling, Project Management

Industry

Hospitals and Health Care

Description

Overview Job Summary: The IS Service Desk Coordinator assists in supporting technical components of the various information systems and telecommunications systems used at DMH. This includes facilitating the completion of work order tasks for repair and implementation of information systems and communications equipment, as well as providing first line of support for analysis, initial troubleshooting, as well as resolution of selected Level I technical issues, and if necessary, escalating issues to the appropriate next level of support for resolution. Demonstrates through behavior Decatur Morgan Hospital’s mission, vision and values. Responsibilities Key Responsibilities / Essential Functions Organizes help desk activities to assist all Information Technology and Communications staff in promptly identifying and resolving system issues Assists in the assignment of service requests, and assures requests are addressed promptly. Provides first line of support for selected inbound requests from users, including analysis, and initial troubleshooting. Utilizes critical thinking to make every effort to provide efficient resolution of Level I technical issues at the help desk level, to include Operating System errors, supported software issues, printers, scanners, and basic networking functions, in order to meet service level agreement goals of the department. Utilizes remote control tools to provide interactive and efficient support to users when analyzing and resolving technical issues. Makes determination regarding the need to escalate more complex technical issues to next level of support, and assigns these issues accordingly in the ticket system, complete with all necessary documentation gathered at the help desk level to support effective and timely resolution. Opens and monitors events tickets with all IS employees as well as external vendors to document user problems and follow through to resolution. Orders and maintains sufficient level of supplies necessary for the efficient operation of the department. Efficient in all aspects of handling reports, including printing, generating, decollating, sorting and distributing. Completes special projects and/or assignments as required to support staff and/or departmental operations. Completes special projects as requested by the IS Operations Supervisor or IS Director. Qualifications Minimum Knowledge, Skills, Experience Required: Basic computer knowledge; basic Operating System and networked environment knowledge; critical thinking and analysis skills in a technical environment; working knowledge of Microsoft Office; keyboarding skills. Education: High school diploma; Associates Degree and/or technical certifications highly desirable Experience: Previous healthcare and/or Service Desk experience highly desirable

Responsibilities

The IT Customer Support Specialist organizes help desk activities to assist IT staff in resolving system issues and provides first line support for user requests. They utilize critical thinking to efficiently resolve Level I technical issues and escalate more complex problems as necessary.