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IT Customer Support Technician
KBR is a global provider of differentiated professional services and technologies delivered across a wide government, defence, and industrial base. Drawing from its rich 100-year history and culture of innovation and mission focus, KBR creates sustainable value by combining engineering, technical and scientific expertise with its full life cycle capabilities to help our clients meet their most pressing challenges today and into the future.
We deliver science, technology and engineering solutions to governments and companies around the world. KBR employs approximately 37,000 people worldwide with customers in more than 80 countries and operations in over 29 countries. KBR is proud to work with its customers across the globe to provide technology, value-added services, and long-term operations and maintenance services to ensure consistent delivery with predictable results. At KBR, We Deliver.
KBR is looking for an IT Desktop Support Technician to be based in Tidworth, with travel to other offices as required.

SECURITY REQUIREMENTS

Applicants must be eligible to obtain the relevant security clearance for this role, which requires UK Nationality and 5-year footprint living and working in the UK.

ABOUT THE ROLE

As an IT Desktop Support Technician, you will be responsible for configuring, delivering, and maintaining IT equipment while providing first-class support to our end users, both in-office and remotely. You’ll be an essential part of the team, ensuring smooth IT operations and assisting with hardware, software, and mobile device support.

ROLES AND RESPONSIBILITIES

• Complete desktop configuration, prepare equipment for deployment to end users.
• Delivery and installation of desktop assets and peripherals to end users.
• Assist with Desktop Incident Management support to users who are based in the office or working remotely.
• Assist in moving users between office locations. Cabling, desktop configuration, patching, etc.
• Build/image/configure PCs for deployment to users, following standard processes.
• Assist with disposal, delivery and returns processes as required.
• Assist with support of corporate mobile phones
• Assist with support on hardware for meeting rooms
• Provide assistance to users with KBR\ASPIRE Apps and MFA on personal devices
• Physical movement of hardware equipment is required as part of the role (i.e. moving around office, into and out of storerooms, carrying where appropriate, etc.).
• Always follow KBR IT processes for delivery and support. Ensures work is performed in accordance to company policies, standards, and procedures.
• Escalates incidents not resolved within established service levels.
• Maintain good relationships with other staff and promote good morale
• Be a reliable source of IT information for users.
• Follow Health & Safety regulations at all times (Lifting, driving, working within warehouse and storerooms etc.)