DESCRIPTION

At Percepta, we deliver award-winning services for every stage of the automotive and mobility customer journey. As IT Dealer Helpdesk Support working fully-remote in Mascot, NSW, you’ll become part of a community that values your success, supports your career growth, and celebrates your contributions.

WHAT YOU’LL BE DOING

IT Dealer Help Desk Support provides Tier 1 help desk assistance to support the Dealer Network and client with various IT needs, regarding but not limited to system access requests, managing Dealer administration requests, annual audits, IT troubleshooting, and problem solving.

WHAT YOU BRING TO THE ROLE

• A High School Certificate. A tertiary qualification or equivalent in an IT field (completed or currently studying) is preferred.
• A minimum of 2 years (4 years preferred) of work experience in a customer service or IT Helpdesk support role - face to face or via phone.
• Excellent verbal and written communication skills.
• An ability to effectively communicate technical concepts to both technical and non-technical users.
• Skilled at answering general questions and on-the-spot training to users on system software functionality.
• Ability to independently define and resolve issues with access to resources.
• Skilled with developing guidelines and procedures.
• Demonstrate and maintain a positive, professional, and proactive attitude.
• Excellent verbal and written communication skills, able to identify, confirm, and action customer requirements.
• Advanced organizational and time management skills.
• Ability to build and maintain strong working relationships.
• Strong analytical and problem-solving skills.
• Demonstrate initiative, enthusiasm, professionalism, and flexibility.
• Ability to work autonomously.
• Ability to relate to and deliver Percepta’s mission and global values.