IT Del Lead ML2 at Johnson Controls

Bangalore, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

07 Jun, 26

Salary

0.0

Posted On

09 Mar, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Sap Sd, L2/L3 Support, Order Management, Pricing, Billing, Shipping, Credit Management, Hypercare, Root Cause Analysis, Abap, Idocs, Edi, S4 Hana, Fiori, ServiceNow, Jira

Industry

Industrial Machinery Manufacturing

Description

Job Summary: We are seeking a seasoned SAP SD Support Consultant with over 10 years of hands-on experience in SAP Sales and Distribution module. The ideal candidate will be responsible for providing L2/L3 support, resolving incidents, managing service requests, and ensuring smooth business operations in the SAP SD landscape. Experience in integration with MM, FI, and logistics modules is essential. Key Responsibilities: Provide day-to-day support for SAP SD module including order management, pricing, billing, shipping, and credit management. Support active projects including Hypercare. Analyze and resolve incidents, service requests, and change requests within defined SLAs. Collaborate with business users to understand issues and provide functional solutions. Perform root cause analysis and implement permanent fixes for recurring issues. Coordinate with ABAP developers for custom enhancements and debugging. Support month-end and year-end closing activities. Document functional specifications, test cases, and user manuals. Participation in system upgrades, patching, and regression testing. Ensure compliance with internal controls and audit requirements. Required Skills & Qualifications: Minimum 10 years of experience in SAP SD module with strong support background. In-depth knowledge of SD processes: order-to-cash, pricing, billing, shipping, and returns. Experience with IDocs, EDI, and third-party integrations. Good understanding of cross-module integration (MM, FI, WM). Knowledge of SAP Fiori apps related to SD. SAP certification in SD is a plus. Understanding of SD account assignment and revenue recognition process. Experience with SAP SD user exists. S4 HANA experience mandatory. Knowledge of latest Sales Simplification is desirable Conduct unit testing and support UAT. Assist in end user training and documentation. Handson Experience with Pricing, Basis SD configurations, Delivery and Billing areas. Ability to handle multiple Change requests and enhancements. Effective communication skills to collaborate with team members and stake holders based out of different geography. Experience with like ServiceNow ticketing tools and JIRA (project coordination). Exposure to Agile methodologies and DevOps tools Strong analytical and problem-solving skills. Johnson Controls: Enhancing the Intelligence of Buildings Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.

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Responsibilities

The role involves providing day-to-day L2/L3 support for the SAP Sales and Distribution module, covering order management, pricing, billing, and shipping, while also supporting active projects including Hypercare phases. Key tasks include analyzing and resolving incidents and service requests within SLAs, performing root cause analysis, and coordinating functional solutions with business users and developers.