THE ROLE

As an IT Delivery Manager within Flotek, you will lead a team of IT delivery team leaders and delivery engineers. You will be responsible for ensuring the team are delivering the high-quality implementation of Office 365 environments and cloud migrations, optimisation of security services, infrastructure, cloud, and end-user technologies. This role demands strong technical expertise, client-facing professionalism, the ability to lead and motivate a team and the ability to manage priorities.

RESPONSIBILITIES

• Lead and inspire a team of IT professionals, fostering a collaborative and supportive working environment where team morale and culture are paramount.
• Develop and implement training programs and initiatives to support the ongoing professional development of team members, ensuring they have the skills and knowledge needed to excel in their roles.
• Champion a partner-centric approach to service delivery, ensuring that customer satisfaction is prioritised in all interactions and that the team is empowered to go above and beyond to exceed customer expectations.
• Collaborate closely with partners to understand their business needs and goals, providing strategic guidance and recommending technology solutions that align with their objectives.
• Stay abreast of industry trends and emerging technologies, making recommendations for service enhancements and innovations that will benefit both our partners and our team.
• Work closely with our IT Project managers to ensure projects are delivered on time and on budget.
• Work alongside the IT delivery engineers to deliver IT projects. (Typical projects include Email migrations, Firewall installations, Email Threat Protection implementation),
• Create documentation and knowledge base articles to assist users in resolving common issue.
• Provide excellent customer service by communicating effectively and professionally with end-users.
• Stay updated on industry trends, new technologies, and best practices through ongoing training and professional development.
• Setting KPI and metrics to monitor team performance and be able to present these to the Group IT Director.

DUE TO THE NATURE OF THE ROLE THE COMPANY WILL NOT BE ABLE TO OFFER SPONSORSHIP OR RELOCATION ASSISTANCE SO CANDIDATES MUST ALREADY RESIDE IN THE UK.

Job Types: Full-time, Permanent
Pay: £40,000.00-£50,000.00 per year

Benefits:

• Additional leave
• Company pension
• Employee discount
• Health & wellbeing programme
• On-site parking
• Referral programme

Work Location: In perso