Job no: 559263
Work type: Full time
Site: Redditch
Categories: IT
Location: Worcestershire
Salary: Competitive
Business Area: Halfords Support Centre

ABOUT US

At Halfords, our mission is to inspire and support a lifetime of motoring and cycling. As a specialist retailer, we lead the market through customer-driven innovation and a distinct product range. We are dedicated to providing our customers with an integrated, unique, and convenient service experience—from e-bike and electric vehicle servicing to on-demand solutions. Our commitment is to foster customer loyalty by offering compelling reasons to keep coming back to our stores, ensuring a lifetime of motoring and cycling enjoyment.
The teams at our Redditch Support Centre work with every other area of our business, putting them at the heart of the action and playing a key role in our success and growth. Everyone brings their individual knowledge and experience to work every day, working as one team to keep things moving smoothly.
If you’re willing to get stuck in, you’ll love it here too. So put yourself at the heart of a dynamic, fast-paced working environment where expertise and focus take people far.

ABOUT THE ROLE

We’re seeking an experienced IT Delivery Manager to lead a team of Project Managers across a diverse portfolio of strategic projects and programmes, ensuring timely, high-quality delivery that realises full business value. You’ll play a key role in shaping the future of our IT landscape, applying your sharp strategic thinking and exceptional leadership skills to anticipate risks, guide delivery teams, and ensure alignment with organisational goals. Your influence will be felt across every phase, from vision to execution, as you maintain a sharp focus on quality, timeframes, and tangible outcomes.
You’ll provide senior-level oversight and leadership, ensuring effective governance, smooth escalation of issues, and seamless mitigation of risks before they surface. You will lead with clarity, inspire with confidence, and deliver with precision, always one step ahead, keeping stakeholders informed and teams empowered. If you thrive on managing complex programmes, motivating high-performing teams, and transforming business objectives into delivered success, this is your opportunity to make a real impact.

KEY RESPONSIBILITIES

• Lead a team of 6–8 Project Managers, overseeing onboarding, performance management, and continuous development to ensure high-performing delivery capability.
• Build and maintain strong, strategic relationships with stakeholders across the Halfords Group, particularly within Finance and Retail, to support successful project outcomes.
• Foster close collaboration within Technology and the Transformation Office to remove blockers and enable efficient, end-to-end project delivery.
• Accountable for successful delivery of projects and programmes across your portfolio, on time, within budget, and to required quality, ensuring alignment to business cases.
• Work closely with PMO, Resource Managers, and Architecture teams to secure and allocate resources in support of strategic technology objectives.
• Act as a senior escalation point for delivery issues, risks, and change requests, ensuring prompt resolution and governance through steering groups.
• Collaborate with the Transformation Office to maintain a clear delivery pipeline, identify resourcing gaps, and drive prioritisation decisions.
• Own portfolio planning and reporting, tracking critical paths, interdependencies, and alignment with architectural, security, and data principles.
• Contribute to continuous improvement by developing and embedding project methodologies, best practices, and delivery standards across the function.
• Partner with key external vendors, including APTOS, to improve ways of working and support collaborative delivery.
• Provide visibility of delivery status, support reporting to the Leadership team, and ensure timely escalations and communications at senior levels.
• Actively contribute to the IT Delivery Leadership Group, shaping a supportive community of project professionals and championing excellence in delivery.