Full job description

My large well established CLient is urgently recruiting for an experienced Senior Delivery Manager - Technology Operations to lead the delivery of end-user technology services across a multi-site organisation.

The chosen Candidate will be responsible for TechBar and desktop support, hardware and software asset management, major incident response and the performance of third-party technology support providers. This is a key operational leadership role, combining service delivery, supplier management and continuous improvement.

Key Responsibilities

• Lead the day-to-day delivery of TechBar and desktop support services, ensuring strong SLA performance and customer satisfaction.
• Manage third-party support providers, setting service standards, monitoring performance and leading regular service reviews.
• Own hardware and software asset management, including lifecycle, stock, deployment and licence compliance.
• Lead the technology response to P1 and P2 major incidents, coordinating resources, communications and resolution.
• Drive post-incident reviews, root-cause analysis and continuous improvement.
• Own and improve IT service management processes, governance and operational standards.
• Produce service performance reporting covering SLAs, ticket volumes, assets and incident trends.
• Support the operational readiness and transition of new technology services.
•