MINIMUM REQUIREMENTS

Required:

• High School graduation or equivalent.
• Foundational experience with Microsoft Office and commonly used technology tools.

Preferred:

• Proven experience with moderate to advanced computer skills in a variety of software and systems.
• Microsoft 365 documented training or certifications.
• One year of demonstrated experience providing clerical or administrative assistance in a professional setting.

POSITION SUMMARY

The IT Department Assistant is responsible for supporting the IT team with daily operations, data entry, scheduling, record-keeping, and internal communications across all departments at Ariel.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

1. Excellent customer service.
2. Strong clerical and administrative support skills.
3. Attention to detail.
4. Experience working with MS365, SharePoint, MS Office Suite, Adobe Acrobat Pro, and web conferencing platforms.
5. The ability to work respectfully and professionally with a variety of people and challenges.
6. Ability to demonstrate honesty, self-discipline, and accountability for one’s actions.
7. Maintain professional boundaries while establishing a trustworthy and beneficial relationship.
8. The ability to be flexible, and able to change direction rapidly.
9. The ability to communicate respectfully and effectively, both verbally and in written format, in both individual and group settings.
10. The ability to be a reliable team player and supportive team member.
11. The ability to remain calm in sometimes chaotic situations.

EDUCATION AND EXPERIENCE

Required:

• High School graduation or equivalent.
• Foundational experience with Microsoft Office and commonly used technology tools.

Preferred:

• Proven experience with moderate to advanced computer skills in a variety of software and systems.
• Microsoft 365 documented training or certifications.
• One year of demonstrated experience providing clerical or administrative assistance in a professional setting.

ESSENTIAL DUTIES AND RESPONSIBILITIES (NOT ALL DUTIES WILL BE PERFORMED BY ALL INCUMBENTS)

1. Maintain strict confidentiality of sensitive information and ensure compliance with data privacy policies and organizational standards.
2. Deliver exceptional customer service to both internal team members and external clients.
3. Conduct regular audits of user accounts across Active Directory, property agreements/SnipeIT, Paylocity, Therap, and ZIX to ensure accuracy and compliance.
4. Maintain and manage property and equipment records using SnipeIT, including tracking phone numbers and cell phone billing.
5. Oversee maintenance scheduling, equipment warranties, and end-of-life processes, including recycling
   and proper decommissioning.
6. Coordinate and schedule with staff; IT orientation, training, and annual mandatory security training sessions.
7. Perform annual password updates and ensure adherence to organizational security protocols.
8. Manage scheduled meetings, follow up on action items, and facilitate onboarding communications such as new hire emails.
9. Perform scanning and digitization of documents as needed for IT and administrative purposes.
10. Post monthly IT tips and updates on the organization’s internal communication platform (Engage).
11. Handle procurement activities, including ordering and purchasing of IT equipment and supplies.

ADDITIONAL DUTIES AND RESPONSIBILITIES

1. Must work closely with other Ariel Programs and offices.
2. Performs other duties as assigned.
   Requirements: