DESCRIPTION

The Deployment Specialist I will act as the main escalation point from our Service Desk for any new workstation requests for VC3 Clients. As a key member of this team, you will be responsible for performing workstation imaging and/or configuration of newly purchased computer systems located either at a VC3 based office or in a remote capacity, responding to client inquiries, workstation deployments as needed, assisting with the setup of client profiles on new systems and identifying and diagnosing hardware-based problems.

SKILLS, KNOWLEDGE AND EXPERTISE

• Good problem solving and decision-making skills; ability to understand and analyze complex issues
• Self-motivated, detail orientated, highly organized and able to handle a variety of tasks and responsibilities in an efficient manner with a high level of quality
• Post Secondary schooling - related to IT.
• 1-3 years in IT related experience
• Experience with Windows 10/11 operating systems.
• Experience with Microsoft Office – all versions.
• Basic Network understanding
• Experience working with Active Directory
• Experience with WDS and MDT would be an asset.
• Experience managing MS licensing would be an asset.
• Strong organizational, and client service skills
• Skill in written communications
• Interpersonal skills: such as telephony skills, communication skills, active listening and client-care
• Ability to multi-task and adapt to changes quickly.
• Self-motivated with the ability to work in a fast-moving environment.

ADDITIONAL INFORMATION YOU WILL WANT TO KNOW:

• Applicant selected will be subject to a criminal and department of motor vehicles background checks and must meet Criminal Justice Information Systems (CJIS) requirements post-employment
• Travel to client sites may be required
• VC3 offers a comprehensive benefit package and 401K/RRSP company matching
• The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education and work location. What we expect to pay for the role: $39,000.00 - $45,000.00 USD

KEY RESPONSIBILITIES

• Understand and follow “The VC3 Way”. This is our set of standards and processes that produce a predictable result for the client. You must be aware of and maintain our standards
• Provide a timely response and guidance to client requests
• Perform imaging and deployment of client machines via VC3 imaging guidelines and following client process
• Perform OS upgrades and Service Pack installs
• Ensuring that applications are properly licensed, and warranties are applied
• Work with 3rd party vendors as necessary to resolve application or hardware issues
• Work with other departments to ensure that SLAs are met
• Make recommendations for improvements of the provisioning processes
• Perform proactive maintenance tasks on workstations as necessary
• Work with end users to identify and resolve issues with hardware or software
• Add additional hardware to new deployments as needed (RAM, SSD, etc).
• Perform User Profile Setups on new system setups
• Answer the loading bay door, receive and sign for personal packages as well as packages for other businesses in the building and place in the appropriate areas on receiving shelf – as needed based on location
• Perform imaging and setup of client machines in remote locations following client process
• Evaluate, diagnose, and determine appropriate and necessary repairs on hardware

ADDITIONAL RESPONSIBILITIES:

• Maintain accurate and real time timesheets, record complete and accurate notes of troubleshooting and communication with clients
• Receive mentoring and feedback from peers and others
• Where appropriate, escalate complicated issues to a more senior resource or other appropriate teams
• Review Tickets with Manager
• Actively Participate in Team Huddles, L10 Meetings, One on One Meetings, and any other Team Meetings
• Create and update documentation when changes or occur, or when discoveries are made
• Attend monthly training & team meetings as required.
• Additional duties as required