IT Deskside Professional - GTI Specialist at Sutherland

Sofia, Sofia-City, Bulgaria -

Full Time

Start Date

Immediate

Expiry Date

23 Apr, 26

Salary

0.0

Posted On

23 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, Troubleshooting, Desktop Support, Laptop Support, Mobile Device Support, Infrastructure Maintenance, User Account Management, Process Improvement, SCCM, VMWare, Active Directory, Exchange, Network Troubleshooting, PowerShell, ITIL Foundation, Project Management

Industry

IT Services and IT Consulting

Description

Company Description Sutherland is seeking a reliable and detail-oriented person to join us as Professional - GTI Specialist. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! Job Description Professionals in this role get to: Be the expert: Delivery of world-class customer support and service in the maintenance and repair of desktops, laptops, and mobile devices. Support the troubleshooting and maintenance of core infrastructure. Assist in the ramp activity of new and existing business, and champions the relationships between the IT department and our Service Delivery programs. Maintain, analyze, troubleshoot, and repair desktop and laptop computer systems: Computer peripherals and various mobile devices (phones and tablets) running Android, Apple and Microsoft operating systems. Document, maintain, repair, upgrade or replace hardware and software for laptop and desktop systems and Support and troubleshoot user account information including rights, security, user groups, and email accounts. Be the point of contact: The ideal candidate will use the guidance of company policy, information security, IT department leadership and professional experience to creatively deliver support and solutions to our user base, while providing a positive customer experience. Strengthen relationships: Assist SMEs, Technical Communications Officers, and all functional IT groups in the build-out, ongoing support, critical incidents, and ramp down of all Service Delivery programs in the site and organization, as well as some corporate employee and remote support. Work alongside service delivery, and other IT team members to move/add/change service delivery programs, and constantly investigate into process improvement opportunities. Qualifications Our most successful candidates will have: Computer science or related degree(s) - A+ certification Bulgarian and English fluency Additional certifications or experience in SCCM, VMWare, Active Directory, Exchange, Network +, various imaging platforms, desktop/image engineering, project management, ITIL Foundation, scripting/batch files and PowerShell No less than three years of practical experience supporting corporate technology infrastructure, with working knowledge of concepts such as DNS, DHCP, GPO and various network troubleshooting tools The position reports to the Site Associate Manager and may require travel as needed at direction of supervisor & leadership, with flexibility in hours worked Additional Information Long-term job security with permanent contract Additional health insurance and life insurance Food vouchers Competitive salary + extra bonus (PBI) World-class on-the-job training Multisport card partially covered by the company Discount cards for various shops Friendly and interactive office atmosphere You will become part of a recognized international market leader and can enrich your CV An ambitious corporate culture that encourages internal promotions and professional development Team building and social activities, volunteer participation, charity events and much more Apply and you will get the full broad information about your possibilities with us All your information will be kept confidential according to EEO guidelines.

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Responsibilities

The IT Deskside Professional - GTI Specialist is responsible for delivering customer support and service for desktops, laptops, and mobile devices, as well as troubleshooting core infrastructure. They will also assist in the ramp activity of new and existing business and maintain relationships between the IT department and Service Delivery programs.