KEY ACCOUNTABILITIES

• Day-to-day end users support, performing troubleshooting and fault analysis of technology issues raised by ESP staff.
• Management of Joiners, Movers and Leavers processes, ensuring the efficient onboarding and offboarding of staff. This includes devices setup, user account administration and new joiner inductions
• Installing, configuring and licencing desktop software
• Set up and configuration of new hardware to the ESP defined standards, including the maintenance of asset records
• Collaboration with third party Network Support teams to resolve networking issues, including the completion of network patching
• Raising issues with third-party service providers, e.g. managed firewall services, software developers, cloud services
• Creation and maintenance of IT documentation including user guides, operating procedures and asset information
• Support for Microsoft collaboration tools, including Teams and SharePoint, including the maintenance the ESP SharePoint based intranet.
• Collaboration colleagues to identify and implement improvements to desktop environment, including the adoption of M365 improvements
• As required, support for server administration including OS patching and virtualisation administration

Support the delivery of effective day to day operational IT and communications services across the organisation.