IT Desktop Support - 2097

at  SugarCRM

#LIFEISSWEET AT SUGARCRM

The people. The passion. The success. You will frequently see Sugas huddled around a desk or whiteboard collaborating, cranking out ideas, or solving the latest industry problem. Are you ready to play a key role in influencing how companies create extraordinary relationships with their customers? We’d love to hear your ideas! We’re going places… join us for the ride, experience sweet success and show us your passion.

WHERE DO YOU FIT?

We are seeking a highly motivated, organized, self-starter with a great attitude to join our IT team as a Desktop Support Specialist in our Munich office. The ideal candidate has a good blend of people skills and technical skills, completes tasks quickly and efficiently, and enjoys being part of a fun and skilled team that is committed to rapidly improving the IT environment.

• Provide onsite desktop support for the Munich office, remote support for the rest of EMEA, and occasional remote support for other regions where applicable.
• Image new and redeployed Mac and PC computers. Troubleshoot computer, AD, cloud, peripheral, VOIP, wireless, and network problems.
• Actively maintain communication, and coordinate activities with other employees and IT staff.
• Raise ideas toward improving existing processes and policies to provide better service, security, cost effectiveness, efficiency, and ease of use. Help to incorporate those processes and policies globally.
• Monitor critical events at headquarters during the GMT business day, and take action/escalate where required.
• Help to maintain a stock of spare equipment and accessories. Track assets, software licenses, and other assigned equipment.