IT Desktop Support at Burjline Builders

Seoul, , South Korea -

Full Time

Start Date

Immediate

Expiry Date

02 Sep, 26

Salary

0.0

Posted On

04 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Windows PC Support, Mac OS, ServiceNow, Hardware Troubleshooting, Software Installation, Network Printer Configuration, TCP/IP, Asset Tracking, Patch Management, MS Teams, Webex, Jabber, E-discovery, Desktop Support, Incident Management, CompTIA A+

Industry

Construction

Description

RESPONSIBILITIES: Maintaining IT hardware inventory in ServiceNow. Deskside support of Windows. Software installation. Troubleshoot, repair, and maintain software applications & infrastructure. Install, upgrade and repair EUC equipment (desktops, laptops, monitors, and associated peripherals). Provide software break/fix services and replacement of non-warranty assets for end users. Provide network printers and scanner network connectivity, including providing network support for device configuration, for IP addressing, and direct TCP/IP output. Provide warranty and break/fix support for networked printers and scanners. Escalation from helpdesk for application support including inhouse, 3rd party applications and market data applications. Provide support for operating system drivers, software and firmware. Provide support to users for home connection and work from home set up – laptop or personal laptop + virtual machine. Ensure that policies and procedures are followed, communicated, and adhered to. Create and maintain support documentation. Interacting with other support groups (local and global) within the firm across multiple platforms. Record and manage all Incidents and requests in ticket-tracking system. Proactively inform management of trends, significant problems and expected delays. On-call: Participate in rotating schedule providing afterhours and weekend support. Take initiative to stay current on technology and participate in training programs. JOB REQUIREMENTS & QUALIFICATIONS: Experience: 3+ years Deskside Support experience with Windows PC. Shipping & Receiving Inventory & Stocking of spare PCs, laptops, printer & server parts. Patch management for end users and servers. Messaging platform support: Email, mobile, MS Teams, e-discovery. PC Hardware break/fix capabilities. Software break/fix capabilities. Proficiency in Windows and Mac operating systems. Experience with Webex & Jabber. Device Asset Tracking management. Certification: CompTIA A+ required/preferred.

Responsibilities

Maintain IT hardware inventory and provide deskside support for Windows and Mac environments, including software and hardware break/fix services. Manage network connectivity for peripherals and handle incident tickets via ServiceNow while providing after-hours on-call support.