KEY REQUIREMENTS

• Basic Troubleshooting: Ability to diagnose and resolve common technical issues related to hardware, software, and network connectivity. This includes problems like password resets, printer issues, email configuration, and basic software malfunctions.
• Operating Systems: Familiarity with common operating systems like Windows and macOS. Knowledge of Linux can be a plus.
• Hardware Knowledge: Understanding of computer hardware components such as CPUs, RAM, hard drives, and peripherals. Basic hardware troubleshooting skills are also important.
• Software Proficiency: Ability to install, configure, and troubleshoot common software applications like Microsoft Office Suite, web browsers, and email clients.
• Networking Basics: Understanding of basic networking concepts like TCP/IP, DNS, DHCP, and Wi-Fi. Ability to troubleshoot basic network connectivity issues.
• Remote Support Tools: Proficiency in using remote support tools to assist users remotely.
• Ticketing Systems: Familiarity with ticketing systems to track and manage user requests.
• Knowledge Base Navigation: Ability to effectively use knowledge bases and online resources to find solutions to common problems.
• Documentation Skills: Ability to document solutions and create knowledge base articles for future reference
• Communication Skills: Excellent verbal and written communication skills to effectively interact with users, understand their issues, and explain technical concepts in a clear and concise manner
• Customer Service Skills: Patience, empathy, and a strong customer service orientation to provide friendly and helpful support to users.
• Problem-Solving Skills: Ability to analyze problems, identify root causes, and implement effective solutions.
• Time Management Skills: Ability to prioritize tasks, manage time effectively, and handle multiple requests simultaneously.
• Teamwork: Ability to work collaboratively with other IT support staff and escalate issues when necessary
• Instills good attendance & punctuality in work ethics
• Fluent in speaking & writing in English
• Able to communicate effectively in Chinese, preferably
• Open to Malaysians willing to commute from JB to SG daily
• Able to start work immediately or within short notice
  Job Types: Full-time, Contract
  Contract length: 12 months
  Pay: From $2,500.00 per month

Benefits:

• Health insurance

Schedule:

• Day shift
• Monday to Friday
• Night shift
• Shift system

Experience:

• IT Support: 2 years (Required)

Location:

• Boon Lay (Preferred)

Work Location: In person
Application Deadline: 28/03/2025
Expected Start Date: 20/04/202

• Answering user calls, emails, and chat requests for technical assistance
• Logging and tracking user requests in a ticketing system
• Providing user training and guidance on software and hardware usage
• Troubleshooting and resolving basic technical issues
• Escalating complex problems to higher-level support teams
• Maintaining a positive and professional attitude while interacting with users