Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website at www.axiomtechnologies.com for more information about what we do.

JOB DESCRIPTION:

We are looking for a skilled Desktop Support Engineer with 2+ years of hands-on experience to join our growing team. The ideal candidate will have strong troubleshooting skills and a solid background in providing desktop and technical support in a corporate environment.

REQUIREMENTS:

• Minimum 2+ years of experience in IT desktop support or helpdesk roles
• Strong understanding of Windows OS, Microsoft Office Suite, and basic networking
• Experience with Active Directory, remote access tools, and ticketing systems
• Good communication and customer service skills
• Ability to prioritize and manage multiple tasks efficiently

WHAT NEXT?

If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to careers.us@axiomtechnologies.com

RESPONSIBILITIES:

• Provide day-to-day desktop support for Windows and Mac environments
• Install, configure, and troubleshoot hardware and software
• Support remote users via remote desktop tools and phone
• Manage user accounts, profiles, and access permissions (Active Directory, O365)
• Assist with onboarding/offboarding of employees (equipment setup, account creation)
• Document technical procedures and update the internal knowledge base
• Coordinate with vendors for hardware/software support when needed