IT Desktop Support Service Technician at The AME Group

Nashville, Tennessee, United States -

Full Time

Start Date

Immediate

Expiry Date

23 Mar, 26

Salary

0.0

Posted On

23 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Desktop Support, Troubleshooting, Windows Environment, Active Directory, Microsoft Office Suite, Azure, Communication Skills, Team Collaboration, Priority Management, Customer Satisfaction

Industry

IT Services and IT Consulting

Description

Description We are seeking a talented and experienced IT Desktop Support Technician to join our Vincennes team. Our ideal candidate will have a minimum of 2 years of hands-on experience providing desktop support in a corporate environment. This position provides support for our client base from our office located in Nashville, TN. Responsibilities: Provide front line technical support for end-users, addressing hardware and software and network related issues. Install, configure, and troubleshoot desktop hardware, software, and other peripherals. Ensure timely resolution of support tickets while maintaining a high level of customer satisfaction. Document all technical support activities in ticketing systems Requirements 2+ years of hands-on experience in IT desktop support. Proficient in troubleshooting hardware and software issues in a Windows environment. Experience with Active Directory, Microsoft office suite and other common business applications. Azure experience a plus. Strong communication skills and the ability to work with clients in a professional manner. Ability to work independently and collaboratively in a team-oriented environment. Adept at managing priorities and meeting deadlines. Associate degree or relative certifications (CompTIA A+ certification) Valid driver’s license and reliable transportation is necessary. Must be able to lift up to 50 lbs. Benefits: Competitive salary and benefits package 100% Employee-Owned Company! Employee stock ownership plan for all employees. Professional development opportunities through our employee training program Opportunity for growth and advancement Positive and supportive work environment If you are a skilled IT professional seeking a new challenge and a rewarding opportunity with a dynamic company, we encourage you to apply. This is a full-time position. Our normal business hours are Monday to Friday, 8 am to 5 pm.

Responsibilities

The IT Desktop Support Technician will provide front line technical support for end-users, addressing hardware, software, and network-related issues. They will also install, configure, and troubleshoot desktop hardware and software while ensuring timely resolution of support tickets.