IT Desktop Support Specialist (Remote - US) at Jobgether

, , United States -

Full Time

Start Date

Immediate

Expiry Date

04 Feb, 26

Salary

30.0

Posted On

06 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Desktop Support, Troubleshooting, Customer Service, Team Collaboration, Problem-Solving, Windows Operating Systems, Active Directory, Networking, VPN, Help Desk Practices, Ticketing Systems, Remote Troubleshooting Tools, IT Asset Management, Preventative Maintenance, Hardware Installation, Software Configuration

Industry

Internet Marketplace Platforms

Description

This position is posted by Jobgether on behalf of a partner company. We are currently looking for an IT Desktop Support Specialist in the United States. We are seeking a dedicated IT Desktop Support Specialist to provide technical support for hardware, software, and network-related issues across the organization. The role involves responding to user requests, diagnosing technical problems, implementing solutions, and maintaining IT assets while ensuring a high level of customer service. This position offers opportunities to work on IT projects, support remote sites, and contribute to the continuous improvement of IT operations. The successful candidate will thrive in a fast-paced environment, demonstrate problem-solving skills, and collaborate effectively with other IT team members to maintain system reliability and user satisfaction. Accountabilities: · Provide Tier I and Tier II desktop support, including troubleshooting hardware, software, and basic network issues. · Respond to user requests, run diagnostics, isolate problems, and implement effective solutions. · Maintain the IT asset inventory database and perform preventative maintenance on equipment. · Install and configure new hardware and software applications. · Log and track IT service requests, providing follow-up and status updates to users and senior IT staff. · Assist other technicians and take ownership of ongoing or complex IT issues. · Participate in IT projects and support remote sites as needed. · Follow standard help desk procedures and contribute to process improvement initiatives. · Associate or Bachelor’s degree in a technology-related field or 2–5 years of relevant work experience. · Certifications such as CompTIA A+, CompTIA Network+, MCTS, or Microsoft MCSA/MCSE/MCITP are preferred. · Familiarity with Help Desk practices, ticketing systems (e.g., Spiceworks), and remote troubleshooting tools (e.g., TeamViewer). · Knowledge of Windows operating systems (7, 8, 10), VPN, Active Directory, and multi-function printers (HP, Canon, Ricoh). · Basic understanding of networking, Telecom, and VoIP technologies. · Strong customer service skills, team collaboration, and adaptability to different work styles and personalities. · Excellent verbal and written communication, problem-solving, and organizational skills. · Willingness to work non-standard hours, including nights, weekends, and holidays as needed. · Competitive hourly wage: $27–$30 per hour. · Opportunities for overtime support. · On-site role with occasional remote work possibilities. · Exposure to a dynamic, team-oriented IT environment. · Professional growth opportunities through IT projects and cross-training. Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching. When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly. 🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements. 📊 It compares your profile to the job’s core requirements and past success factors to determine your match score. 🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role. 🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed. The process is transparent, skills-based, and free of bias, focusing solely on your fit for the role. Once the shortlist is completed, it is shared directly with the company that owns the job opening. The final decision and next steps (such as interviews or assessments) are then managed by their internal hiring team. Thank you for your interest! #LI-CL1

Responsibilities

The IT Desktop Support Specialist will provide technical support for hardware, software, and network-related issues across the organization. This includes responding to user requests, diagnosing problems, implementing solutions, and maintaining IT assets.