IT - Desktop Support Tech II at Cincinnati Financial

, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Jan, 26

Salary

22.0

Posted On

18 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Desktop Support, Windows 10, Office 365, Communication, Customer Service, Hardware Installation, Software Installation, Troubleshooting, Networking, VMWare, Imaging, Documentation, Quality Assurance, Teamwork, Self-Starter

Industry

Insurance

Description

Make a difference with a career in insurance At The Cincinnati Insurance Companies, we put people first and apply the Golden Rule to our daily operations. To put this into action, we’re looking for extraordinary people to join our talented team. Our service-oriented, ethical, knowledgeable, caring associates are the heart of our vision to be the best company serving independent agents. We help protect families and businesses as they work to prevent or recover from a loss. Share your talents to help us reach for continued success as we bring value to the communities we serve and demonstrate that Actions Speak Louder in Person®. If you’re ready to build productive relationships, collaborate within a diverse team, embrace challenges and develop your skills, then Cincinnati may be the place for you. We offer career opportunities where you can contribute and grow. Build your future with us: Our Desktop Support department is currently seeking a desktop support technician to build, configure and install Windows desktops and laptops; and perform advanced hardware and software troubleshooting for associates. Work location and flexibility are subject to change based on evolving business needs, but generally, selected candidates who reside: within 50 miles of Headquarters may be expected to work in a hybrid capacity, combining remote and onsite work when business needs necessitate. more than 50 miles from Headquarters must be flexible and available to travel to Fairfield, OH, on an occasional basis for special events, training sessions, or key meetings. To ensure active engagement in meetings, it is mandatory for all IT associates to have cameras turned on for all interactions with other associates, customers, and stakeholders. Your camera must be on and positioned correctly to clearly show your face. This practice is crucial for maintaining connection and engagement, as non-verbal cues are essential for effective communication. Starting pay: $22 / hr. Be ready to: perform essential software installs and uninstalls perform new system imaging and configuration track and update open calls and escalate situations as necessary assist in creating documentation for installing and troubleshooting hardware and software issues complete assigned projects on time and provide status reports to management install hardware and software, including operating system and office applications perform required quality assurance tests work with customers, set appointments, maintain schedules and other documentation Be equipped with: experience installing hardware and software effective communication and customer service skills experience with Windows 10 and Office 365 suite of products including Excel, Word, Access and Outlook working knowledge of networks and network terminology repair skills for PCs and peripherals must be a self-starter the ability to work in a team environment. Bring education or experience from: an associate’s degree or have equivalent experience in computer science or related discipline. industry relevant certifications such as CompTIA A+, CompTIA Network+, CompTIA Security+ as well as knowledge of Windows 10 and VMWare view/thin clients. Enhance your talents Providing outstanding service and developing strong relationships with our independent agents are hallmarks of our company. Whether you have experience from another carrier or you’re new to the insurance industry, we promote a lifelong learning approach. Cincinnati provides you with the tools and training to be successful and to become a trusted, respected insurance professional – all while enjoying a meaningful career. Enjoy benefits and amenities Your commitment to providing strong service, sharing best practices and creating solutions that impact lives is appreciated. To increase the well-being and satisfaction of our associates, we offer a variety of benefits and amenities. Learn more about our benefits and amenities packages. Many departments at our Headquarters in Fairfield, Ohio, offer hybrid work options, empowering associates to work from home several days a week. Depending on your role and responsibilities, hybrid options may be available. Embrace a diverse team As a relationship-based organization, we welcome and value a diverse workforce. We grant equal employment opportunity to all qualified persons without regard to race; creed; color; sex, including sexual orientation; religion; national origin; age; disability; or any other basis prohibited by law. Learn more about the Federal Employment Notices.

Responsibilities

The Desktop Support Technician will build, configure, and install Windows desktops and laptops, as well as perform advanced hardware and software troubleshooting. They will also track and update open calls, assist in creating documentation, and complete assigned projects on time.