COMPANY OVERVIEW

Precision IT is a dynamic IT services provider dedicated to delivering exceptional managed IT solutions to our clients. We are seeking a motivated IT Desktop Support Technician, ideal for a recent graduate or someone eager to build a career in IT, to join our team and ensure our clients achieve optimal productivity through reliable technical support.

QUALIFICATIONS AND EXPERIENCE

• Minimum of 1 year of help desk or desktop support experience, education, or a combination of both.
• Ability to work well under pressure and maintain a proactive, hands-on attitude.
• Strong willingness to learn and adapt to new technologies.
• Reliable transportation and a valid driver’s license with a vehicle (required).
• 2 years of desktop support experience (preferred).
  Join us in delivering top-notch IT support that empowers our clients/end-users and enhances productivity across the organization.
  Job Types: Full-time, Permanent
  Pay: $45,000.00-$55,000.00 per year

Benefits:

• Dental care
• Extended health care
• On-site parking
• Paid time off
• Store discount
• Vision care

Experience:

• Desktop support: 2 years (required)

Location:

• Surrey, BC V3W 4G2 (required)

Work Location: In person
Application deadline: 2025-08-29
Expected start date: 2025-09-0

• Respond to inbound phone inquiries and provide exceptional customer service to clients and potential clients.
• Prioritize and manage support tickets based on severity and business impact.
• Diagnose, analyze, and troubleshoot hardware, software, and network issues using critical thinking skills.
• Resolve common support requests, including password resets, new user account creation, and system configurations.
• Perform installations and upgrades for business and retail applications and hardware.
• Work on-site or remotely to support client needs.
• Research software updates, configurations, known issues, and new solutions to aid in problem resolution.
• Document all work in accordance with company standards, methods, and procedures.
• Embrace continuous learning through workshops, certifications, and job shadowing to stay current with industry trends.
• Learn and support a variety of technologies to deliver comprehensive client solutions.