OVERVIEW:

Fuel Cycle is the Unified, AI-Native Insights Platform, empowering the world’s leading brands to make faster, smarter decisions through real-time consumer intelligence. With our flagship Autonomous Insights engine, robust Communities, and cutting-edge UX solutions, we equip executives with the insights they need to shape strategy, spark innovation, and stay ahead.
We’re looking for a technically savvy and solutions-driven IT professional to join our Los Angeles office in a hands-on role that blends core systems support with forward-looking AI integration. The IT Desktop Technician will be responsible for providing technical support and helpdesk assistance to internal customers both remotely and in the office. The role’s primary intention is to ensure staff satisfaction, troubleshooting technology issues and providing other technical services. The technician will serve as the first point of contact for customers seeking technical assistance over the ticketing system, over the phone, video calls, or email, and perform remote troubleshooting through diagnostic techniques and pertinent questions, and determine the best solution based on the issue and details provided by customers. They will also walk the customer through the problem-solving process, direct unresolved issues to the next level of support personnel, provide accurate information on IT products or services, record events and problems and their resolution in logs, follow-up and update customer status and information, pass on any feedback or suggestions by customers to the appropriate internal team, and identify and suggest possible improvements on procedures.
As part of our Technology team, you’ll be playing a critical support role in ensuring secure and seamless infrastructure operations — from system configuration, user access, and cybersecurity to helping cross-functional teams deploy and adopt AI tools responsibly and effectively. You’ll be instrumental in troubleshooting and automating workflows, maintaining compliance, and enabling a high-performing, AI-ready workplace.
This opportunity is perfect for someone who’s curious, collaborative, and excited about applying emerging technologies to drive strategic impact. If you’re passionate about IT and want to be part of a fast-paced, AI-native company that’s transforming how insights fuel business decisions, Fuel Cycle is the place for you.

DOCUMENTATION & KNOWLEDGE MANAGEMENT

• Maintaining comprehensive documentation of system configurations, procedures, and troubleshooting guides.

CORE SKILLS, COMPETENCIES & ATTRIBUTES:

• Troubleshooting Skills, Customer Service Experience
• Takes initiative in resolving technical challenges and preventing future issues.
• Ensures accurate configuration, documentation, and compliance across systems and tools.
• Microsoft Network and M365 administration background (Office 365 Productivity Suite)
• Working knowledge of Windows and Macs Operating System
• Working knowledge of IT Ticketing Platform