Our client is looking for an IT Desktop Support Technician to join their Client Services team. In this role, you ll provide in-person IT support for all employees, handling incoming requests, resolving issues, and escalating when necessary. You ll work closely with the onsite support team to ensure employees have the tools and technology they need to do their jobs effectively.

Responsibilities

• Provide onsite IT support 5 days a week.
• Manage Tier 1 support requests via email, Slack, and Jira/ServiceNow tickets.
• Track and resolve tickets in our client s ticketing system.
• Escalate complex issues to senior IT staff.
• Monitor and report recurring support trends.
• Create, manage, and troubleshoot accounts and access in Active Directory.

Requirements

• 1 3 years in an IT Support role.
• Strong troubleshooting and problem-solving skills.
• Clear written communication for documenting support activity.
• Ability to manage multiple tasks and meet deadlines.
• Professional, customer-focused approach.
• Knowledge of common software, hardware, and applications.
• Experience with Active Directory, Google Workspace, or similar tools.
• Basic networking knowledge (VPN, DHCP, DNS).
• Familiarity with Windows, Ubuntu, and macOS (preferred).
• Experience with Jira/ServiceNow/Confluence or similar tools (preferred).

ABOUT VIVO

Having been in business since 2006, Vivo is a full-service recruiting and consulting company, specializing in mid to senior level technology resources. Our brand promise is simple: we get people. We get that our clients don t want to waste time and that our candidates and employees thrive when given honest feedback and an opportunity to grow.
Whether you re onsite at our Pleasanton headquarters or working for one of Vivo s clients the best brand names out there our promise to you is unwavering: we will treat you like you are our most important employee.
Do you think you get people get what they really need, and get how to deliver? We re not perfect but we re accountable. We re not in 32 countries, but we are in the heart of it all. So, if you are looking for a flexible, fun and high-energy work environment, along with the opportunity to work with some of the world s technology leaders, we can t wait to talk to you.

• Provide onsite IT support 5 days a week.
• Manage Tier 1 support requests via email, Slack, and Jira/ServiceNow tickets.
• Track and resolve tickets in our client s ticketing system.
• Escalate complex issues to senior IT staff.
• Monitor and report recurring support trends.
• Create, manage, and troubleshoot accounts and access in Active Directory