Tasks and responsibilities:

Registering, analyzing, and resolving first and second-line incidents and service requests

Supporting workstations, mobile devices, peripherals, and printers

Functional support for Microsoft 365 (Teams, Outlook, SharePoint, OneDrive)

Performing updates, patches, and software management according to ICT policy

Supporting device management via Microsoft Intune and Azure AD/Entra ID

Managing and testing backup and recovery procedures