IT Director at Lolli & Pops

Denver, Colorado, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Feb, 26

Salary

0.0

Posted On

17 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Strategy, System Integrations, ERP Solutions, Infrastructure Management, POS Systems, PBX/VoIP Management, Backup Solutions, Microsoft 365 Administration, Google Workspace Management, Security Compliance, Vendor Management, IT Budgeting, Troubleshooting, Cloud Technologies, Retail Experience, Project Management

Industry

Retail

Description

What You’ll Do Technology Leadership & Strategy · Develop and execute the IT strategy to support business growth across multiple brands. · Build and manage system integrations and data intelligence capabilities. · Support ERP solutions across the organization. Infrastructure & Systems Administration · Oversee installation, configuration, and support of retail hardware and software, including switches, routers, firewalls, printers, monitoring tools, and networking infrastructure. · Administer and support Counterpoint POS systems, ensuring reliability and integration with internal systems. · Manage PBX/VoIP phone systems, including configuration and vendor coordination. · Implement and maintain Veeam backup and recovery solutions for cloud and server environments. Cloud Platforms & Application Support · Lead administration of Microsoft 365 (Exchange Online, Teams, SharePoint, Intune, identity & security). · Manage Google Workspace, including provisioning, IAM, and security configurations. Security, Compliance & Risk Management · Maintain PCI compliance and safeguard all PII and payment data. · Perform proactive patching, maintenance, monitoring, and upgrades across all systems. IT Support & Vendor Management · Lead an IT support organization, including help desk, walk-up, phone, remote, and outsourced teams. · Troubleshoot hardware, software, and network issues. · Manage vendor relationships, oversee contracts, and ensure SLAs are met. · Oversee the IT budget, forecasting, and cost optimization. · Develop SOPs, training materials, and technical documentation. Qualifications · 4–8 years of experience managing vendor relationships and budgeting IT spend. · 3+ years of IT project management experience. · Broad knowledge of IT infrastructure, networking, hardware, cloud platforms, and the SDLC. · Experience managing and reporting on PCI-compliant network environments. · Experience administering Business Central, Sage 100, and/or NetSuite ERP systems. · Experience with LabTech/ConnectWise Automate or similar remote management tools (strong plus). · 4+ years of experience with AWS cloud technologies. · Hands-on experience administering Microsoft 365 and Google Workspace environments. · Bachelor’s degree is required, preferably in Information Systems or Computer Science. · Strong independent decision-making abilities and communication skills. · Exceptional troubleshooting and problem-solving capabilities. · Retail industry experience is a plus. · Ability to lift, push, pull, or carry up to 50 pounds. You’ll work with a modern and diverse technology environment that includes: Languages & Frameworks: Java, HTML, JavaScript, Shopify Liquid Integration & Application Servers: Apache NiFi, Apache Tomcat Cloud & Infrastructure: AWS Cloud, Amazon Linux, Veeam Backup & Recovery, PBX/VoIP systems Business Systems: NetSuite, soon to be phase out: Business Central, Sage 100, Cunterpoint POS Collaboration & Identity Platforms: Microsoft 365 Administration, Google Workspace Administration Web & Commerce: Shopify Databases & Version Control: SQL Server. Git

Responsibilities

The IT Director will develop and execute the IT strategy to support business growth and oversee the installation and support of retail hardware and software. They will lead the IT support organization and manage vendor relationships while ensuring compliance and security across all systems.