COMPANY OVERVIEW:

Quest, Inc. makes a difference in the lives of nearly 600 people each day. For over 60 years, Quest, Inc. has been committed to enriching the lives of individuals with disabilities by providing a path to independence, community inclusion, and empowerment. We are a trusted name in offering compassionate, quality support services, and we invite you to be a part of our team. To see more of what Quest, Inc. has to offer, click here!

• Lead IT support and help desk operations to ensure responsive, empathetic service.
• Empower staff by providing tools and training that enhance their ability to serve others.
• Travel to Quest facilities as needed to support staff and ensure consistent IT service delivery.
• Assist with staff training on IT systems and software to improve utilization, user confidence and efficiency.
• Uphold ethical standards in data privacy, cybersecurity, and digital accessibility.
• Foster a respectful, inclusive team culture that values diverse perspectives.
• Encourage respectful collaboration across departments and with external partners.
• Promote equitable access to technology and training across the organization.
• Lead the development and implementation of innovative IT solutions that solve business challenges.
• Oversee incident response and root cause analysis to prevent recurring issues.
• Encourage a mindset of continuous improvement and agile problem-solving within the team.
• Evaluate and adopt emerging technologies and strategies that align with business goals.
• Develop and maintain robust disaster recovery and data backup protocols to ensure business continuity.
• Evaluate current processes and standards to ensure they continue to meet Quest’s needs.
• Set and maintain high standards for IT operations, security, and service delivery.
• Ensure compliance with industry regulations and best practices.
• Drive strategic planning and execution of IT initiatives that support company growth.
• Monitor KPIs and performance metrics to ensure excellence in all areas of IT.
• Coordinate and support audits to ensure compliance with all regulatory requirements.
• Establish and enforce IT policies and procedures that align with organizational goals and compliance standards.
• Celebrate team achievements and recognize outstanding contributions.
• Ensure documentation, systems, and processes are maintained.
• Lead by example in professionalism, accountability, and attention to detail.
• Reflect on project outcomes to identify successes and opportunities for growth.
• Other duties as assigned