LEEDS - HYBRID

At Nexus, we embrace every challenge, using innovation and technology to transform complexity into opportunity. As the UK’s leader in tech-enabled business mobility, we go the extra mile to deliver cutting-edge solutions that drive real impact. We’re looking for problem solvers who thrive in fast-paced environments, are excited by change, and share our passion for delivering more than just results – because at Nexus, we lead by example, push boundaries, and succeed together.
Our tech-led approach is for businesses with higher volumes and complex requirements from a range of sectors, whatever the category.
At Nexus, we’re always moving forward. As a responsible business, we grow, we innovate, and we relentlessly enhance our tech, so you never have to stop.

This attitude drives everything we do – for our customers, our people and our suppliers – and is grounded in the synergy of four core values.

• Never stop evolving
• Never stop anticipating
• Never stop committing
• Never stop collaborating

DESIRABLE EXPERIENCE

• Relevant certifications (e.g., CompTIA A+, ITIL Foundation) are desirable.
• Proven experience in hardware support or similar roles.
• Valid driving license and ability to travel to various office locations.
  We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of race, sex, disability, religion/belief, sexual orientation, or age.
  Job Type: Full-time
  Pay: Up to £35,000.00 per year

Benefits:

• Cycle to work scheme
• Enhanced maternity leave
• Enhanced paternity leave
• Free parking
• Life insurance
• On-site parking
• Private medical insurance

Work Location: In perso

ABOUT THE ROLE

The End User Computing Engineer will provide hands-on deskside support to end users across multiple office locations in Leeds and Pudsey. This role involves the maintenance and troubleshooting of hardware, managing end-user devices, ensuring efficient service delivery, and supporting the broader IT operations team. Candidates must have excellent customer service skills and the ability to travel between office locations. Owning a vehicle is desirable but not mandatory.

WHAT YOU’LL DO

• Hardware Support: Install, configure, and maintain hardware including desktops, laptops, printers, and other peripherals.
• End-User Support: Provide deskside assistance for technical issues, ensuring timely resolution and minimal disruption.
• Device Management: Perform software installation and updates on end-user devices, ensuring compliance with company standards.
• Troubleshooting: Diagnose and resolve hardware and software issues in person and remotely, escalating as necessary.
• User Training: Assist users in understanding new technologies and troubleshooting common IT problems.
• Travel & Logistics: Visit multiple office locations (Leeds/Pudsey) to provide onsite support as needed.
• Documentation: Maintain accurate records of support requests and resolutions, contributing to knowledge bases.
• Collaboration: Work with IT teams to ensure cohesive service delivery and support for larger IT projects.