OVERVIEW
Iovance is seeking a skilled and experienced Endpoint Engineering Specialist to ensure that our internal Engineering efforts help our End user have the best solutions. This person will be responsible for managing and supporting end point devices, identity management systems and collaboration tools. This role ensures a seamless and secure end-user experience by administering and optimizing technologies like Microsoft, Okta, end point management and collaboration platforms. The ideal candidate will have a strong understanding of identity and access management (IAM), device management, and enterprise productivity solutions. This person will also ensure that executives have state-of-the-art, always-on, always-working IT solutions.
REQUIRED EDUCATION, SKILLS, AND KNOWLEDGE
- Bachelor’s degree in information technology, related field or equivalent of years of experience
- Minimum of 5 years of experience in Endpoint Management, with a strong focus on Endpoint Management, O365 Administration, Intune, Device Management, and IT asset management.
- In-depth knowledge and hands-on experience with MS Windows, IOS, Microsoft O365 (Exchange, Teams, SharePoint, OneDrive), Microsoft Intune, and mobile device management (MDM), OKTA and Entra ID
- Strong analytical skills for diagnosing, troubleshooting, and resolving complex technical issues across hardware, software, and network systems.
- Adept in managing Workload /tickets and providing updates to customers
- Experience with PowerShell, Bash, or similar scripting languages and automating deployments
- Relevant certifications such as Microsoft Certified: Modern Desktop Administrator, Microsoft Certified: Security, Compliance, and Identity Fundamentals, or other related certifications are a plus.
PREFERRED EDUCATION, SKILLS, AND KNOWLEDGE
- Okta certified Administrator
- ITIL foundations
- Demonstrated knowledge in both wired and wireless network technologies
- Demonstrating excellent written, verbal and phone communications skills
- Knowledge of emerging technologies (latest and greatest hardware/software)
- Experience working with and supporting an executive client group
- Advanced troubleshooting and issue resolution skills.
- Excellent communication, customer service, and interpersonal skills.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
- Willing to work overtime and weekends when needed
- Ability to make independent judgment calls to resolve urgent and critical matters
- Can-do attitude, defaulting to “yes, we will figure out a way”
- Ability to proactively test for possible failure scenarios and consider edge cases
The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made upon request to enable individuals to perform essential functions. Please contact Human Resources to request an accommodation.
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