REMOTE - SOUTH SAN FRANCISCO, CA

Location: Remote – South San Francisco, CA
Schedule: Full-Time - Non-Exempt
Department: Information Technology
Reports to: Director of Information Systems – Administration
Pay Range: $40.00 - $45.00
✨ Make a Meaningful Impact
Aspiranet, a leading California-based nonprofit dedicated to supporting children, youth, and families, is seeking a dedicated and detail-oriented IT Engineer to join our team. If you thrive in a fast-paced, mission-driven environment and have a passion for providing excellent operational support while collaborating and working with the HQ team, we’d love to hear from you.

️ POSITION SUMMARY

The IT Engineer will be instrumental in maintaining the stability, security, and efficiency of our IT environment. The responsibilities include managing telephony, hardware, software, servers, networks, help desk support, and IT assets while ensuring seamless daily operations. In addition to providing reliable technical assistance, this position will play a key role in system configuration, infrastructure upgrades, and enforcing cybersecurity measures essential to healthcare delivery.

✅ Qualifications

• Bachelor’s degree in IT, Computer Science, Information Systems, or related field with 3–5 years of progressive, hands-on experience in IT operations, including system, network, and cloud infrastructure support, preferably in healthcare or other regulated environments.
• Proficiency in administering Windows and Linux environments, with hands-on experience in cloud platforms (AWS, Azure, GCP), including deployment, monitoring, and cost optimization. Familiarity with Citrix and other virtualization technologies is a plus.
• Experience with Active Directory, DHCP/DNS, and essential directory services.
• Experience with automation and scripting tools (e.g., PowerShell, Bash, Python) to streamline routine tasks and improve operational efficiency.
• Hands-on experience managing Microsoft 365 including Entra ID, Exchange Online, SharePoint, Teams, and license management.
• Strong understanding of network technologies (TCP/IP, routing, switching, VPNs) and hands-on experience with network products from vendors such as Cato Networks, Cisco, Fortinet, and Sophos.
• Skilled in configuration, monitoring, and troubleshooting of server, network and endpoint devices.
• Working knowledge of cybersecurity principles including access control, endpoint protection, vulnerability remediation, patch management, and incident response; familiarity with tools such as SIEM, EDR, and MFA platforms.
• Familiarity with HIPAA, PHI security, and compliance frameworks relevant to healthcare and regulated environments.
• Strong analytical skills with a focus on root cause analysis and efficient troubleshooting while maintaining a user-centered approach.
• Team-oriented and adaptable, with a proven ability to contribute to IT projects and continuously improve processes.
• Exceptional communication skills, capable of explaining technical topics to non-technical stakeholders.
• Proven experience working in cross-functional teams and managing multiple priorities effectively

• Oversee and maintain reliable IT infrastructure—including servers (Windows and Linux), networks (LAN, WAN), telephony, and endpoint systems—to ensure optimal performance and uptime.
• Perform regular maintenance such as patching, updates, backups, disaster recovery testing, and log monitoring to proactively identify and resolve issues.
• Deploy and configure hardware and software, manage routine automation of administrative tasks, and support IT projects or upgrades as needed.
• Provide multi-tiered help desk and technical support—resolving user issues and escalating complex challenges.
• Ensure network and system security by enforcing access controls, monitoring vulnerabilities, and maintaining compliance standards (e.g., HIPAA for healthcare).
• Document network and system configurations, diagrams, policies, and procedures to support transparency and disaster recovery.
• Collaborate with vendors, external consultants, and internal teams to source, implement, and support technology solutions effectively.
• Conduct user training and support knowledge sharing on system operation, security best practices, and operational procedures.

✅ Qualifications

• Bachelor’s degree in IT, Computer Science, Information Systems, or related field with 3–5 years of progressive, hands-on experience in IT operations, including system, network, and cloud infrastructure support, preferably in healthcare or other regulated environments.
• Proficiency in administering Windows and Linux environments, with hands-on experience in cloud platforms (AWS, Azure, GCP), including deployment, monitoring, and cost optimization. Familiarity with Citrix and other virtualization technologies is a plus.
• Experience with Active Directory, DHCP/DNS, and essential directory services.
• Experience with automation and scripting tools (e.g., PowerShell, Bash, Python) to streamline routine tasks and improve operational efficiency.
• Hands-on experience managing Microsoft 365 including Entra ID, Exchange Online, SharePoint, Teams, and license management.
• Strong understanding of network technologies (TCP/IP, routing, switching, VPNs) and hands-on experience with network products from vendors such as Cato Networks, Cisco, Fortinet, and Sophos.
• Skilled in configuration, monitoring, and troubleshooting of server, network and endpoint devices.
• Working knowledge of cybersecurity principles including access control, endpoint protection, vulnerability remediation, patch management, and incident response; familiarity with tools such as SIEM, EDR, and MFA platforms.
• Familiarity with HIPAA, PHI security, and compliance frameworks relevant to healthcare and regulated environments.
• Strong analytical skills with a focus on root cause analysis and efficient troubleshooting while maintaining a user-centered approach.
• Team-oriented and adaptable, with a proven ability to contribute to IT projects and continuously improve processes.
• Exceptional communication skills, capable of explaining technical topics to non-technical stakeholders.
• Proven experience working in cross-functional teams and managing multiple priorities effectively.