WHAT YOU’RE APPLYING FOR

We’re looking for an IT Engineer who is equal parts troubleshooter, automation-builder, and AI experimenter. You’ll spend roughly half your time eliminating day-to-day friction by building AI Agents, and the other half fabricating AI solutions for internal teams. This is not a traditional IT role; it’s a proactive, innovation-focused role that turns IT into a true business-enablement engine.
In this role, you’ll develop solutions using low-code and vibe-coding tools, deploying GPT-powered agents, and mining operational data for the next efficiency win.

THINGS TO KNOW…

Lemonade is an equal opportunity employer committed to diversity and inclusivity. We never discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you require reasonable accommodations due to religious beliefs, pregnancy, or disabilities, let us know at any time.

• Deliver outstanding support—always hunting for the root cause, not a band-aid fix
• Build, test, and maintain automations and data integrations that cut manual work and boost reliability
• Design and deploy AI agents and copilots (OpenAI, Claude, etc.) that embed in Slack, ticketing tools, or custom UIs to assist both IT and business teams
• Analyze support-desk data to spot patterns, quantify friction, and prioritize the next automation opportunities—then own delivery from ideation to production
• Partner with Ops, Finance, RevOps, Product, and other teams to map their processes and rapidly prototype tech-enabled solutions
• Evangelize automation and AI: Run internal demos, share wins, and cultivate a self-service, “automate-first” company-wide culture
• Maintain a living library of knowledge-base articles, self-service flows, and function library so users can solve common requests without waiting in line
• Stay on the cutting edge of SaaS, security, and AI trends; present quarterly “what’s next” briefings to IT leadership and stakeholders