JOB OVERVIEW

We are looking for a skilled IT Engineer to join our Data & Technology team full-time. This role is ideal for someone with hands-on experience in managing IT systems, resolving hardware and software issues, implementing security best practices, and ensuring operational continuity in a fast-paced environment. Success in this role requires strong troubleshooting skills and a collaborative approach to work with cross-functional teams to enhance technical operations.

QUALIFICATIONS & SKILLS:

• Bachelor’s degree in Computer Science, IT, or equivalent practical experience.
• 4–7 years of experience in IT support or systems administration, preferably in a customer-facing corporate or retail setting.
• Proven expertise in troubleshooting hardware, software, and networking issues across macOS, iOS, and Microsoft platforms.
• Advanced knowledge of Microsoft administration tools including Entra ID (Azure AD), Office 365, and Exchange Online.
• Hands-on experience with MDM platforms, remote support tools, and ticketing systems.
• Solid understanding of network protocols and infrastructure: Wi-Fi, VPN, DNS, DHCP, TCP/IP, VLANs.
• Scripting ability in Python or PowerShell for automation and efficiency.
• Strong communication, customer service, and multitasking skills in a fast-paced, Agile environment.
• Awareness of information security best practices and exposure to SOC 2 or similar compliance requirements, including endpoint security, access controls, and audit readiness.
• Experience with cloud infrastructure, identity management, and IT compliance frameworks.
• Preferred Certifications: CompTIA A+/Network+/Security+, Microsoft Certified MS-102or SC-300, ACSP, or AWS SysOps Administrator.
  Job Type: Full-time
  Pay: $110,000.00 - $135,000.00 per year
  Work Location: In perso

• Provide technical support for desktop, laptop, mobile devices, and peripherals (Level 2/3).
• Manage macOS workstations including provisioning, patching, and imaging.
• Maintain and support cloud platforms (e.g., Microsoft 365, AWS).
• Configure and manage network devices (firewalls, routers, switches, wireless APs).
• Troubleshoot issues related to connectivity, VPN, printing, applications, and hardware failures.
• Coordinate with vendors to resolve hardware repairs and upgrades, including replacing components, running diagnostics, and performing maintenance.
• Implement and monitor security practices (antivirus, endpoint protection, data loss prevention).
• Own and manage ticketing system to resolve incidents and requests.
• Assist with onboarding/offboarding processes (accounts, devices, access control).
• Maintain an organized and updated inventory of IT equipment and software licenses.
• Participate in disaster recovery planning and backup/restore procedures.
• Document IT procedures, solutions, configurations, and changes.
• Monitor systems using performance monitoring and logging tools.
• Stay up to date with emerging technologies, security threats, and industry best practices.