IT ENGINEER

An exciting job opportunity has arisen for an IT Engineer at Clays within our IT Department. This role is incredibly varied and offers a great learning opportunity for the successful candidate. It offers exposure to the 2nd and 3rd line engineers, providing an opportunity to gain experience on more technical systems.
No previous factory experience is required – just a strong work ethic and can-do attitude.

ABOUT US:

We have been operating for over 200 years, producing some of the most well-known and best-selling books in the UK, providing an invaluable service to a range of publishing clients. Throughout the COVID-19 pandemic we have remained strong, recruiting throughout and look forward to welcoming you to our business.
Please note, due to the location of our factory, it would be preferable if you have your own transport.

• To act as first point of contact for calls to the Service Desk, logging information in a ticket system aiming for first contact resolution but escalating to the appropriate team member when necessary.
• Fault finding on a wide range of hardware including desktops, laptops, printers, tablets, and barcode scanners throughout the factory.
• Administration of the specialist factory server system.
• Administration of Active Directory, DHCP, WiFi and Office 365.
• Maintaining records and updating department ‘how-to’ documentation.
• Provide regular updates to users about their request and to keep them informed to conclusion.
• Provide assistance with and perform system builds/re-builds, software installation, upgrades and patch management on PCs, laptops and peripherals as required.
• Participate in departmental rota to enable the team to provide round-the-clock support to include early shift and on-call responsibilities periodically.