IT Engineer at Columbia Helicopters

Aurora, Oregon, United States -

Full Time

Start Date

Immediate

Expiry Date

10 Mar, 26

Salary

0.0

Posted On

10 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Client Services, Helpdesk Support, Systems Administration, Networking, Microsoft Windows, IT Security, Routing, Switching, Wireless, Firewalls, VPN, TCP/IP, VoIP, Remote Access, Customer Service, Communication Skills

Industry

Airlines and Aviation

Description

As an IT Engineer, you will support Columbia’s IT and Cybersecurity teams, empower employees and advance the company’s technological initiatives. You will collaborate with Helpdesk Technicians, Systems Administrators, aircraft operations, and other teams to troubleshoot, maintain, monitor systems, execute projects, and more. This role reports to the IT Operations and Cybersecurity Manager. This is a hybrid position, working remotely and/or on-site in Aurora, Oregon. WHAT YOU WILL DO: Support global IT operations through incident analysis, ticket resolution, user support, and project execution. Automate processes using tools, technologies, and scripting to improve team and organizational efficiency. Assist with planning, recommending, and implementing new hardware, software, and IT solutions. Escalate and resolve tickets while supporting onboarding and offboarding processes. Monitor and manage service desk tickets effectively. Deploy and set up electronic equipment as required. Maintain thorough documentation of all work performed. Demonstrate a positive attitude and uphold the Company’s Core Values. WHAT WE NEED FROM YOU: 5+ years of experience in IT client services/helpdesk support, systems administration, networking, or equivalent education/training. Strong knowledge of Microsoft Windows and Server environments (Azure, Entra, Purview, Intune, Defender, etc.) and IT security best practices. Experience with networking technologies, including routing, switching, wireless, firewalls, VPN, TCP/IP, VoIP, and remote access. Proven success in customer service. Ability to manage dynamic workloads and competing priorities. Strong verbal and written communication skills. Self-motivated, able to recommend improvements, take initiative, and work independently Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Responsibilities

Support global IT operations through incident analysis, ticket resolution, user support, and project execution. Collaborate with various teams to troubleshoot, maintain, and monitor systems.