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IT Engineer L1 - NOC team at IBS Software Services America, INC.

, kerala, India -

Full Time

Start Date

Immediate

Expiry Date

21 Jun, 26

Salary

0.0

Posted On

23 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

L1 Support, Incident Management, Troubleshooting, System Administration, Network Administration, ITIL, SLA Management, Monitoring Tools, Service Management, Communication Skills, Technical Discussion, Storage Technologies

Industry

Software Development

Description

Experience Basic Knowledge of ITIL (Incident management) and troubleshooting skills in System/Networking Production Environment and should have 1-2 years of working experience in NOC supporting Production Environment Qualification The jobholder will be a university graduate in engineering/telecom with a good academic record. Following certifications are desirable: • Service management : ITIL V3 Key Skills • Primary responsibility will be to provide L1 support to production heterogeneous environment • Excellent Knowledge in Incident Management • Ability to manage the Incidents and meet required SLA’s • Hands-on Experience on Monitoring tools • Hand-on Experience on Service management Skills • Good Communication Skills • Perform level 1 troubleshooting • Good knowledge in System/Network administration • Ability to handle technical discussion • Should have basic understanding of any storage technologies. Job description • Provide L1 Support for Production Data Centre Environment as well as Customer Support Centre Job Location Trivandrum Need Immediate

How To Apply:

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Responsibilities

The primary responsibility involves providing Level 1 support for a production heterogeneous environment, focusing on managing incidents and ensuring adherence to required Service Level Agreements (SLAs). This includes performing initial troubleshooting across systems and networks within the Production Data Centre and Customer Support Centre.