About us

MicrotechDPS is an expert technology advisory and execution partner, shaping, securing, strengthening and scaling IT for businesses across every industry.

From our beginnings in regional Australia, we have grown into a national technology advisory delivering enterprise-grade solutions to organisations across diverse industries and operating models. Our regional origins remain central to our values and culture. We act with transparency, deliver practical value, and engage with a community mindset to act as an extension of our clients' teams.

Simplifying the complex is why we exist.

About the role

Reporting to the Service Desk Manager, you will troubleshoot issues across a broad technology stack, own escalated requests and build the strong client relationships that underpin our advisory model.

This is a genuine growth role. You will deepen your technical expertise, gain exposure to project and infrastructure work, and build the track record that leads to Level 3.

What you'll be doing

• Diagnose and resolve complex issues across desktops, servers, cloud platforms and networks, remotely and onsite.
• Own service requests end to end, keeping clients informed at every step.
• Monitor client environments proactively and resolve issues before they affect the business.
• Keep systems secure and reliable through maintenance, patching and upgrades.
• Mentor Level 1 team members and share what you know.
• Deliver infrastructure upgrades, migrations and client projects.
• Rotate through our IT on-call roster, providing after-hours support and incident response
• Build trusted relationships through clear, dependable communication.
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