PR AND FOR LOCAL ONLY!

Millennium Technology Services (MTS) is an international provider of world-class business solutions and IT services to the top business corporations mainly in North and East Asia. MTS is headquartered in the USA. It provides services to 70+ Fortune 500 clients across Information Technologies and Industries through a network of regional and local subsidiaries.

Responsibilities:

• Manage tickets within TTResponse and TTResolve SLO.
• Troubleshoot end users’ issues onsite with regards to
• Windows Operating System
• Microsoft Office
• Provide level 1 user side troubleshooting for Network issue Phone issue (soft and hard phone).
• Triage client application issues to determine if the issue is to be resolved by client IT.
• Process user laptop return (farm in) including OS imaging.
• Process user laptop request (farm out).
• Process user peripherals request such as but not limited to headsets, mouse, monitors.
• Validate network port status and work with network team on port enablement.
• Onsite triage for network and server issue and escalate the issue to the appropriate team for action.
• Validate hardware issue and work with vendors for repair/replacement.
• Work with vendors on hardware repair/replacement.
• Receive and test new/repaired hardware received from the vendors (eg. USB ports, charger).
• Stock take and inventories hardware received from the vendors.
• Update inventory on asset distribution.
• Responsible for transfer and reallocation of assets between sites.
• Responsible for issuance of asset from farm out request.
• Responsible for validation of return asset from farm in request.
• Deploy and distribute laptops to operations.
• Perform annual stock-taking.

Qualifications:

• Entry Level role only.
• For PR and Local only.
• College Level under IT, engineer and computer related programs
• Can provide technical support, planning and coordination for end-user touch points of the distributed computer environment;
• Knowledge in desktop, software and hardware installation, support and distribution, and remote access technologies.
• Quality and result oriented

Job Type: Contract
Contract length: 6 months
Pay: From $3,000.00 per month

Schedule:

• Day shift

Supplemental Pay:

• Overtime pay

• Manage tickets within TTResponse and TTResolve SLO.
• Troubleshoot end users’ issues onsite with regards to
• Windows Operating System
• Microsoft Office
• Provide level 1 user side troubleshooting for Network issue Phone issue (soft and hard phone).
• Triage client application issues to determine if the issue is to be resolved by client IT.
• Process user laptop return (farm in) including OS imaging.
• Process user laptop request (farm out).
• Process user peripherals request such as but not limited to headsets, mouse, monitors.
• Validate network port status and work with network team on port enablement.
• Onsite triage for network and server issue and escalate the issue to the appropriate team for action.
• Validate hardware issue and work with vendors for repair/replacement.
• Work with vendors on hardware repair/replacement.
• Receive and test new/repaired hardware received from the vendors (eg. USB ports, charger).
• Stock take and inventories hardware received from the vendors.
• Update inventory on asset distribution.
• Responsible for transfer and reallocation of assets between sites.
• Responsible for issuance of asset from farm out request.
• Responsible for validation of return asset from farm in request.
• Deploy and distribute laptops to operations.
• Perform annual stock-taking