IT Engineer (Modern Workplace & Provisioning) at DLA Piper Canada LLP

Auckland, Auckland, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

18 Aug, 26

Salary

0.0

Posted On

20 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Microsoft 365, Microsoft Intune, Endpoint Administration, Incident Resolution, Patch Management, Application Packaging, ServiceNow, Root Cause Analysis, Change Management, Identity and Access Management, Microsoft Teams, Technical Documentation

Industry

Description

We are looking for an IT Systems Administrator to join our Auckland office and provide Level 2 operational engineering support across DLA Piper New Zealand. In this role, you’ll ensure stable, secure, and auditable delivery of core IT services. This is a hands‑on technical role involving administration of endpoints and core platforms (including Microsoft 365 and Intune), along with executing patching and configuration controls, and resolving escalated incidents requiring deeper analysis. You’ll also work closely with our Senior Systems Engineer and Information Security Operations Analyst to maintain service stability, reduce operational risk, and support our ongoing security. Key responsibilities Resolve escalated ServiceNow incidents and requests requiring Level 2 technical capability, including root‑cause analysis and remediation. Administer and maintain Microsoft Intune, including profiles, compliance policies and application deployment. Manage packaging and deployment of business applications and maintain version control. Execute patching and configuration controls for end‑user devices and supported systems, remediating exceptions as required. Maintain configuration hygiene, monitoring, and operational documentation to reduce support load and risk. Support technical elements of joiners/movers/leavers processes, ensuring thorough documentation and evidence. Coordinate with vendors and third‑party providers on escalations, fault resolution, and service restoration. Implement approved changes following agreed change management processes, ensuring evidence capture and rollback planning Provide Level 2 troubleshooting for meeting room and office technology, including deeper configuration issues. Requirements We are looking for someone who brings the following experience and strengths: Strong experience administering Microsoft environments including Microsoft 365, Teams, Intune, and identity/access fundamentals. Demonstrated ability to manage patching, configuration, monitoring, and incident resolution. Strong written documentation and evidence discipline across tickets, change records, and knowledge articles. Ability to work confidently within change processes and controlled environments. The below is desirable, though not essential: Experience in ISO 27001‑aligned environments and client audit readiness. Familiarity with legal technology platforms (e.g. iManage, Elite 3E, InterAction+). Exposure to Microsoft Copilot enablement, data loss prevention, and information governance basics. Attributes: Curious, solution‑oriented, and eager to learn. Strong people skills and professionalism when working with end users. Able to work well under pressure and manage competing priorities. Proactive, reliable, and comfortable working with minimal supervision. Eligibility null Key dates null Key details null Application process null Contact If you have any questions about this role, please submit your query to nzcareers@dlapiper.com. Your questions answered null

Responsibilities

Provide Level 2 operational engineering support for endpoints and core platforms, specifically focusing on Microsoft 365 and Intune. Maintain service stability through patching, configuration controls, and the resolution of escalated technical incidents.