SALARY – £34,500 - £39,500

Do you have project experience? Are you an analytical problem solver with strong customer service and care skills? Are you looking for a transformative role? TeacherActive are searching for an IT Engineer to join our team in Birmingham.

ROLE REQUIREMENTS & ESSENTIAL SKILLS

• 3rd Line experience is required
• Experience working with projects
• Infrastructure and/or Network Engineering experience
• Ideally, experience migrating over to the Cloud
• Troubleshooting skills & the ability to quickly get to the root of a problem methodically
• Analytical problem solving skills within base platforms of Windows Desktop and Server / Linux / 365 / AD / DNS / IP / AWS / AZURE / LAN / WAN / WLAN / SDWAN and other wider environments

RESPONSIBILITIES:

• Provide technical support to IT team members and act as escalation point for them.
• Proactively work to predict issues, as well as the actions that are needed to stop them occurring.
• Reactively identify and rectify issues and act as technical lead for incidents where required.
• Create and develop procedures and process for IT to obtain optimisation, process efficiency and SLA delivery. Providing advice and guidance to staff on the use of our IT systems and software, translating technical information into easily understood language.
• As part of the team that includes internal and external members, work to develop software, programs and processes to meet the needs of the company.
• Support Disaster Recovery planning and testing.
• Where required, lead on delivery initiatives for the team. Be able to articulate and understand the Why and the What whilst maintaining technical focus in the How.
• Installing and configure hardware operating systems and applications.
• Rapidly establish a good working relationship with customers and other professionals.
• Creating, maintain and update technical documentation regularly.
• Responsible for agreed key business processes that are supported by Technology.
• Responsible for the effective implementation of resilience and redundancy within technical process.
• Responsible for testing of software releases into business systems.
• Security awareness and understanding. Partner management and interaction. Incident involvement through to resolution.