ABOUT RUGGABLE:

Ruggable is a leading direct-to-consumer e-commerce brand based in Los Angeles, California with an extraordinary track record of high, profitable growth. We pride ourselves on having an extremely loyal customer base and a talented team made up of genuinely caring people who take action and deliver results. We are venture-backed and own a patented washable rug design that’s disrupting the home décor industry. Our mission is to empower our customers to live vibrantly with beautiful products that don’t compromise on function. If you’re passionate about consumer products, e-commerce, and high-growth start-ups, keep reading!

JOB SUMMARY:

Ruggable is looking for an IT Engineer to join our growing team in Birmingham. You will play a vital role in integrating, supporting and maintaining our IT systems at our manufacturing facility in the UK. You will also play a key role in the construction, implementation, and commissioning of our IT Systems infrastructure at a new facility in Poland within the first calendar year of employment. You should have experience or exposure with the construction of a new facility from the ground up.
An ideal candidate will be comfortable working cross-functionally and will have a demonstrated track record of collaboration with a variety of internal teams such as professional front office and executives, production and warehousing teams; as well as external stakeholders such as 3rd party low voltage vendors and contractors, electricians, system integrators, value added resellers, software vendors and managed service providers.
Our customers and the experience of our Ruggable team members come first, so expect a focus on project management, organization, punctuality and communication to be the standout qualities of a successful candidate.
This role will be primarily based at our facility in Birmingham. An orientation and training period will be conducted at our United States Los Angeles office, and travel to other Ruggable locations around the world will be expected as needed.

• Provide on-site support to existing team members to deliver a seamless, productive experience
• Resolve employee issues via phone call, instant message, and email
• Provide remote support to users at home and in other locations around the world
• Monitoring and troubleshooting computer systems, servers, and networks
• Configuring and installing network and server equipment on-site
• Installing, configuring and maintaining computer hardware, software, systems, printers and scanners
• Repairing and replacing computer equipment as necessary
• Respond to emergency issues off-hours as they arise
• Assisting with company-wide IT projects and initiatives
• Provisioning accounts, hardware, and devices for new users
• Provide after-hours on call support on a defined monthly schedule