Team: IT
City: London
Country: United Kingdom
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We’re not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

REQUIREMENTS

• 4+ years of professional experience in desktop support, IT infrastructure engineering, or similar IT roles
• Eligible to live and work in the UK
• Degree in Computer Science/Information Technology or related discipline
• Excellent verbal and interpersonal skills in English
• Able to travel cross-region (<10% travel time expected)

THE ROLE

We are currently seeking an IT Engineer based in London, who is capable of spearheading IT technical solutions and providing a variety of IT support for UK and EU employees. The eligible candidate must be resourceful, technical, cool under stress, and love to work in a fast paced, multinational environment. You must have a sense of autonomy and job ownership. We are looking for someone with a high level of service focus and customer-first mentality who wants to grow their career alongside the rest of the business in the region.

WHAT YOU’LL DO

• Interact with internal clients to help to resolve all levels of IT-related issues and provide answers promptly
• Evaluate and test new technologies (hardware/software)
• Build and maintain vendor relationships, manage the purchase of hardware and software products and ensure that company assets are maintained responsibly
• Manage and deploy corporate PCs/Macs
• New hardware configuration
• Machine image maintenance
• Diagnosis and repair
• Coordinate warranty repairs
• Manage VOIP phone system and distribution of equipment
• Maintain inventory and IT asset data (serial numbers, software keys, locations, etc.)
• Shipping, recycling, and disposal of computers, peripherals
• Assist in the management of hosted IT applications (Okta, Google G Suite, Egnyte, Zoom, MS O365 etc.)
• General IT routine tasks including:
• IT account management for on-/off-boarding of employees
• Diagnosing and repairing end-user IT devices
• IT ticket management
• Resolve escalated technical IT matters