IT Events Administrator at Ticketek Entertainment Group

Brisbane, Queensland, Australia -

Full Time

Start Date

Immediate

Expiry Date

25 May, 26

Salary

0.0

Posted On

24 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Support, Event Support, Point of Sale Installation, Infrastructure Maintenance, Access Control, Preventive Maintenance, Service Desk Management, Customer Focus, Time Management, Organizational Skills, Windows 10/11, Server 2016, Microsoft SQL 2017, Cisco Networking, LAN/WAN, Server Experience

Industry

Entertainment Providers

Description

About Ticketek Entertainment Group Ticketek Entertainment Group is a global fan experience company that tickets, promotes and delivers live experiences that are impossible to forget. In a distracted world where nothing beats real human moments, We make life better live! Our Group includes; our Fan Experience Platform (Ticketek) that sells tickets and provides value added services, Event promoting, with businesses across Touring (TEG Touring), Sport (TEG Sport), and Family Experiences (TEG Experiences) and our digital business (Ovation) which focuses on delivering seamless data-driven outcomes for our fans and partners. The Role As the IT Event Administrator in Brisbane, you will be attending some of the biggest and best events across Australia to deliver IT services for our clients, venues and events. This role is ideal for someone with at least 3 years’ experience who enjoys an active and dynamic IT role outside the office. What does a day in the life look like? As an IT Event Administrator, your role will be to: Ensure there is best-in-class on-site IT support at Ticketek events (and thereby satisfy our client's contractual obligations) Install points of sale (PCs, BOCA printers, EFTPOS) at venues, client sites and temporary events Administer and maintain ticketing IT infrastructure and access control infrastructure at client venues. Coordinate the installation, support and maintenance of I.T. collateral as required such as servers, switches, WAP’s etc.. Schedule and carry out preventive maintenance of internal and external client equipment and infrastructure. Record changes that you make to network or device configuration in the appropriate configuration diagrams or databases. Ensure IT support calls are answered and responded to and that fault resolution information is recorded in detail into the service desk database system. About you Qualifications & Experience Have hands on experience in a technician and/or support specialist role. Have experience in working in live events. Be able to work under pressure. Have a customer focused approach to solving customer issues. Excellent verbal and written communication skills. Strong time management and organizational skills and ability to prioritize and meet tight deadlines. Results-oriented, energetic and innovative approach to work. A current Full Australian driver's license. Desirable experience and skills: Prior use of ticketing system/s. Windows 10/11 and server 2016 or greater experience. Microsoft SQL 2017 or greater familiarity Cisco networking experience demonstrated by suitable Cisco qualification. Broad network (LAN/WAN) and server experience. Familiarity with patron access control solutions desirable Other key considerations for this position Due to the nature of this role, work is required outside of business hours and on the weekend. lift/carry more than 5kg from time to time spend extended periods of time on your feet at events Here’s a taste of what TEG offers: Complimentary event tickets Birthday and volunteering leave Wellbeing discounts & flu vaccinations Paid parental leave & free employee support (EAP) Global rewards and recognition Learning, development & career pathways A diverse, inclusive, and passionate team Equal opportunities TEG is an equal opportunity employer committed to embrace diversity, respect, and care for our people and communities. If there are any adjustments that need to be made to ensure you have a fair and equitable experience in our recruitment process, please advise us when scheduling your interview. *Only direct applications will be considered. No recruiters please*

Responsibilities

The IT Event Administrator ensures best-in-class on-site IT support for Ticketek events by installing points of sale and maintaining ticketing and access control infrastructure at various client sites and temporary events. This includes coordinating the installation and maintenance of collateral like servers and switches, scheduling preventive maintenance, and meticulously recording all configuration changes and fault resolutions in the service desk system.