Ensures that all assets assigned to the department run with minimum or no down time.
Ensures that all software run with no output errors, no response time problems and according to defined specifications.
Solves technical problems as reported by the users.
Updates the I.T. helpdesk system and keeps an accurate record of all helpdesk tickets.
Keeps accurate inventory records of all I.T. related hardware, software and documents controlled by the company.
Ensures that all software license originals, media and manuals are kept in a safe place at all times, retrieved for reference purposes alone and only with proper records.
Carries out software and hardware installations as instructed by the line manager.
Gives recommendations to the line manager when end user deficiencies with the use of assigned computers and software applications are detected.
Supervises the activities of outside maintenance personnel as instructed by the line manager.
Follows company policies and standard operating procedures related to the department and job function.
Documents all work and communicates with the line manager at all times.
Keeps aware of trends and technical information in the computer technology field through self-training, trade literature, and by means of visiting trade shows and industry colleagues.
Ensures that proper on-site & off-site backups are kept for all applications and user data used in the company.
Learns the technical aspect of company computer systems, in terms of hardware and software.
Carries a company provided smartphone with email access for emergency support after office hours / weekends / public holidays.
Provides 24 / 7 emergency support for I.T. related issues and escalates to senior managers as and when required.
Job Type: Full-tim

Please refer the Job description for details