Job description

• Install, configure, and maintain computer hardware, software, printers, scanners, and other IT equipment.
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• Provide first-level technical support to office and site staff for IT-related issues (hardware/software/network).
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• Monitor and maintain LAN/WAN, internet connectivity, VPNs, and other network systems.
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• Manage user accounts, emails, file sharing, and access permissions (e.g., Microsoft 365, domain systems).
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• Troubleshoot system and network problems, diagnose faults, and resolve issues promptly.
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• Perform regular data backups, antivirus updates, and basic cybersecurity practices.
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• Coordinate with external vendors for IT services, software licenses, and system upgrades.
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• Maintain IT asset inventory and ensure timely servicing or replacement of equipment.
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• Assist in setting up new user systems and conducting basic IT orientation/training for staff.
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• Support software used by technical/design teams (e.g., AutoCAD, Revit, project management tools).
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