Job Description

Roles & Responsibilities

• Provide day-to-day IT support for hardware, software, network, printer, and system-related issues.
• Install, configure, troubleshoot, and maintain desktops, laptops, monitors, and other IT equipment.
• Perform basic network troubleshooting, including IP addressing, LAN/Wi-Fi connectivity, network cabling, patching, and RJ45 crimping.
• Perform basic troubleshooting of switches, routers, Wi-Fi, and access points.
• Support and maintain CCTV systems, including camera monitoring, NVR/DVR troubleshooting, cabling, connectivity, and checking recording/backup status.
• Support store audio/sound systems, including basic installation, speaker connectivity, cabling, configuration, and troubleshooting.
• Install, configure, and troubleshoot network/local printers and scanners.
• Install and configure Windows, Microsoft Office/Microsoft 365, and other basic applications.
• Maintain and update IT asset inventory, including laptops, desktops, monitors, printers, CCTV, network, and other IT equipment.
• Assist with new user setup, workstation setup, and IT equipment deployment.
• Perform basic preventive maintenance of IT equipment.
• Coordinate with IT vendors/service providers when required.
• Maintain basic documentation of IT equipment and support activities.
• Assist the IT team with other infrastructure and technical support activities.
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