IT Executive (Hilton Singapore Orchard)
With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we’re here: to delight our guests, Team Members, and owners alike.

WHAT WILL YOU BE DOING?

As the IT Executive, you will be responsible for performing the following task to the highest standards:

• Assist the IT Team to maintain hotel software and hardware.
• Escalate or solve technical and operational problems according to end users report.
• Operate the computer hardware and software under the direction of his immediate superior.
• Perform any other reasonable duties and projects as assigned.
• Solve guest IT questions with minimum risk and improve guest satisfaction according to defined criteria.
• Ensure ownership of all hotel data and ensure that data is backed up in a timely manner.
• Ensure that hotel data is secured in accordance with stated standards and best practices.
• Ensure access controls are consistent with stated standards and best practices to ensure room access registration and safety.
• Support IT projects such as system upgrades, migrations and deployments.
• Identify, evaluate and implement local solutions to the extent agreed by the Chief Information & Data Officer - APAC
• Adhere to hotel safety policies, emergency rules and procedures.
• Carry out any other reasonable duties and responsibilities as assigned.

IT Executives serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• University degree, majoring in IT, with relevant certificate(s).
• Proficient in Microsoft Office applications
• Good communication and interpersonal skills