ARE YOU A SERVICE-MINDED PROBLEM SOLVER WITH A PASSION FOR IT AND TECHNOLOGY? DO YOU WANT TO BE PART OF A DYNAMIC TEAM AND WORK WITH A WIDE RANGE OF SYSTEMS AND TECHNOLOGIES? IF SO, THIS COULD BE THE PERFECT OPPORTUNITY FOR YOU!

As IT Coordinator in this role at Falck, your main focus will be to support Falck users by providing on-site IT assistance, managing and maintaining company IT equipment, and ensuring smooth operation of all IT-related processes and infrastructure. You will be based in our centrally located Headquarters in Stockholm, with occasional travel to other locations in Sweden. You will be part of Falck´s Global IT organization Digital Technology with colleagues both onsite as well as in other locations across Europe. You will report to the Head of IT Field Support & Services Europe based in Poland.

• Providing on-site IT support for Falck users (second line support).
• Supporting company IT equipment (PCs, network, telephony, peripherals, etc.).
• Troubleshooting hardware issues and performing repairs on-site or coordinating warranty repairs with suppliers.
• Enrolling company PCs, laptops, and mobile phones in Intune.
• Managing and tracking all IT equipment.
• Maintaining inventory of computers and accessories, ensuring minimum re-order levels.
• Managing cable infrastructure and patch panels.
• Maintaining and supporting printers, escalating to third-party vendors when necessary.
• Installing and supporting meeting room and office equipment.
• Assisting the Service Desk with network troubleshooting in the office.
• Understanding, following, and promoting global IT processes and governance.
• Managing workload within the Service Now ticketing system.
• Collaborating with internet service providers.
• Assisting with IT projects.