JOB HIGHLIGHTS

Job Title: Field Support Engineer
Location: Trafford Park, Manchester (with UK travel)
Travel Requirement: Approximately 30% to UK sites, with occasional travel to Germany
Employment Type: Full-Time
LANXESS is a leading specialty chemicals company seeking a dedicated and proactive Field Support Engineer to join our IT team. Based primarily at our Trafford Park site in Manchester, this role provides essential on-site technical support across multiple UK locations. You will ensure the effective installation, maintenance, and troubleshooting of IT equipment and systems in both office and industrial environments.
This is an excellent opportunity for an experienced technical support professional looking to grow within a global organisation that values innovation, safety, and operational excellence.

• Deliver a mixture of on-site and remote technical support for hardware, software, and systems at various UK locations
• Install, configure, and test new equipment and software
• Troubleshoot and resolve technical issues to minimise downtime
• Perform routine maintenance and repairs on user and infrastructure systems
• Provide high-quality customer service, explaining technical issues clearly to users
• Document support activities and installations in ServiceNow
• Ensure all work complies with safety, security, and IT standards
• Collaborate with global IT colleagues, local teams, and external providers to ensure consistent service delivery
• Present and communicate relevant aspects of the LANXESS IT strategy to local stakeholders
• Oversee local procurement and budget management for IT services and equipment