PFH Technology Group is seeking a Level 2 IT Field Service Engineer to join our
collaborative working team in Dublin.
Full Driving License Required

SKILLS REQUIRED:

• An ability to communicate verbally and via email with all customers in

simple and understanding manner

• An ability to follow through and close out all issues to customers’

satisfaction

• An ability to assess each user’s IT knowledge levels
• Being able to work under pressure
• An ability to think logically
• Good analytical and problem-solving skills
• Good interpersonal and customer care skills
• Good accurate records keeping
• Willingness to learn in a fast-paced environment
• Professional and flexible attitude

PFH Technology, owned by Ricoh – a Japanese based global ICT company, is a premier
provider of end-to-end ICT solutions and a managed services portfolio scaling from SMEs to
large Enterprise organisations. We have unrivalled vendor relationships. We can procure,
design, deploy and support all your ICT needs. Our ISO certified Custodian™ Cloud
Services and Custodian™ Managed Services provide the technology and expertise to mitigate
risk and reduce your costs immediately. We have a nationwide network of over 750 dedicated
professionals, ready to meet your ICT needs, with offices in Dublin, Cork and Galwa

Some Desired Technical Experience:

• Windows Server (All OS) essential
• Desktop / Laptop hardware skills
• Service hardware technologies
• Microsoft Hyper-V
• Excellent knowledge of Office 365
• Microsoft Apps (Teams, SharePoint, One Drive)
• Active Directory User, Group and Permission Management
• TCP/IP, DNS, Firewalls (SonicWALL), VPNs
• Familiar with backup software and solutions (Veeam, Arc Serve

• Providing L2 Support onsite to our clients
• Meeting our SLA’s by resolving Ticketing and Service requests
• Working closely with the client’s IT Team on-site
• Take personal responsibility for ensuring an excellent relationship with

the client

• IT problem solving and communicating with non-technical clients

Some Desired Technical Experience:

• Windows Server (All OS) essential
• Desktop / Laptop hardware skills
• Service hardware technologies
• Microsoft Hyper-V
• Excellent knowledge of Office 365
• Microsoft Apps (Teams, SharePoint, One Drive)
• Active Directory User, Group and Permission Management
• TCP/IP, DNS, Firewalls (SonicWALL), VPNs
• Familiar with backup software and solutions (Veeam, Arc Serve,

Commvault,Backup Exec)

• Previous experience providing Remote and/or Deskside client support.
• Windows 7 & Windows 10 troubleshooting and support in a business

environment.