REQUIREMENTS

• Diploma/Degree in Information Technology, Computer Engineering, or a related field.
• 1–3 years of experience in field support or IT infrastructure roles.
• Proficiency in Windows/Mac OS, networking concepts, and IT troubleshooting.
• Hands-on experience with routers, switches, firewalls, and network tools.
• Familiarity with Active Directory, Office 365, and ticketing systems.
• Good interpersonal and communication skills.
• Able to work independently, travel to client sites, and manage multiple tasks efficiently.
• Possession of a valid driver’s license or own transport is a plus.

1. On-Site Technical Support

• Provide on-site support for hardware, software, and network issues.
• Troubleshoot and resolve problems related to desktops, laptops, printers, and other peripherals.
• Set up and configure new equipment and systems at client locations.

1. Infrastructure Deployment & Maintenance

• Install, configure, and test IT infrastructure including routers, switches, firewalls, and servers.
• Perform routine maintenance, upgrades, and patch management.
• Conduct site surveys to assess technical requirements for new deployments.

1. User Support & Training

• Assist end-users with technical issues and provide basic training on systems and tools.
• Maintain user access, permissions, and profiles via Active Directory and Microsoft 365.

1. Documentation & Reporting

• Maintain accurate records of service requests, issue resolutions, and maintenance logs.
• Generate service reports, site visit records, and equipment tracking logs.

1. Coordination & Communication

• Coordinate with internal IT team, vendors, and clients for smooth project delivery.
• Provide timely updates and escalate complex issues when necessary.