IT FIELD SERVICE ENGINEER OPPORTUNITY – IT AND DENTAL IMAGING FOCUS

We are seeking a skilled and adaptable IT Field Service Engineer to join our team. This role involves installing, servicing, and repairing a wide range of IT systems and dental imaging equipment at customer sites across Great Britain. It requires frequent travel and occasional overtime, offering hands-on experience and in-service training to support your professional growth.

ABOUT YOU

We are looking for someone with a “can-do” attitude who is eager to learn and deliver exceptional service. The ideal candidate will have:

• IT Support Skills: Experience in diagnosing, troubleshooting, and resolving IT issues, including networking, hardware, and software.
• Outstanding customer service skills, with empathy and patience.
• Experience managing issue resolution to meet SLAs.
• Strong organizational skills to manage multiple tasks and prioritize effectively.
• The ability to work both independently and collaboratively.

REQUIREMENTS

• Hands-on IT skills and basic engineering knowledge.
• Proven problem-solving abilities and attention to detail.
• Excellent communication skills for both technical and non-technical audiences.
• A clean UK driver’s license.
• Proof of your right to work in the UK.
• Flexibility and willingness to travel extensively across the UK.
• Reside within a commutable distance of Gillingham, Kent.

ABOUT THE ROLE

This is a UK-based field engineer position, ideal for someone who thrives on variety and enjoys being on the move. You’ll play a critical role in ensuring the smooth operation of IT systems and dental imaging solutions for our clients, delivering exceptional technical support and customer care.

KEY RESPONSIBILITIES:

• Installing and configuring IT hardware, software, and dental imaging equipment.
• Troubleshooting and resolving technical issues on-site, including IT network and connectivity problems.
• Conducting routine maintenance and repairs on imaging systems and IT infrastructures.
• Coordinating with the service desk and other teams to meet agreed service levels.
• Providing guidance and training to clients to ensure effective use of installed systems.